Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deivid Gomez Lopez

Davie

Summary

Ramp Agent Supervisor with extensive experience at Southwest Airlines, excelling in team leadership and operational efficiency. Proven track record in enhancing employee productivity and ensuring on-time performance. Bilingual in English and Spanish, with strong interpersonal communication skills and proficiency in Microsoft Office Suite. Committed to delivering exceptional customer service and mentoring future leaders.

Overview

11
11
years of professional experience

Work History

Ramp Agent Supervisor

Southwest Airlines
05.2018 - Current
  • Ensure all Ramp Personnel are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty. Oversees breaks and lunch periods to control Employee productivity.
  • Assists in training Ramp Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies.
  • Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained.
  • Coordinates, as needed, with Operations, Customer Service, Maintenance, Provisioning, and Dispatch to maintain the station's on-time performance.
  • Provides special care, attention, and assistance to all SWA Customer’s as needed.
  • Evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements.
  • Monitors the handling and operating condition of all ramp equipment and all other tools and equipment needed for ramp services. Make sure ground equipment is serviced and fueled as necessary.
  • Performs special tasks or assignments as delegated by station management personnel. Mentors Agents for future Leadership programs.
  • Ensures Agents comply with Ramp procedures and use of correct forms and tools to comply with Company regulations and standards.
  • Performs special tasks or assignments as delegated by station management personnel
  • Knowledge of Contract and other policies and procedures

Ramp Agent

Southwest Airlines
01.2015 - 05.2018
  • Make sure every flight goes on time
  • Transfers our Customers Baggage and Cargo from aircraft to aircraft and/or passenger terminal and protects it against weather, loss, theft and damage.
  • Operates and drives motorized equipment such as belt loaders, air start units, lift trucks, tugs, bag carts, lavatory carts and de-icing units
  • Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.

Baggage Handler

Prime Flight Aviation Services
09.2014 - 01.2015
  • Load outbound luggage onto conveyors.
  • Collect, sort and check luggage against flight lists.
  • Transfer luggage from the check-in areas to the departure areas.
  • Wheelchair Assistant. Provide Costumer Services.

Education

Associates of occupational studies degree - Business Administration and Accounting

ASA College
New York, NY
07.2012

Skills

  • Database management
  • QuickBase and Peachtree proficiency
  • Microsoft Office Suite
  • Interpersonal communication
  • Customer service excellence
  • Typing speed 45 wpm
  • Bilingual: English and Spanish
  • Administrative skills: closing overtime, opening and closing bids, vacation, OJIs, and personal leaves, pay discrepancies and point adjustments

Timeline

Ramp Agent Supervisor

Southwest Airlines
05.2018 - Current

Ramp Agent

Southwest Airlines
01.2015 - 05.2018

Baggage Handler

Prime Flight Aviation Services
09.2014 - 01.2015

Associates of occupational studies degree - Business Administration and Accounting

ASA College

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