Deivilaidy Suarez Espinosa
Homestead,FL
Summary
Multi-lingual Passenger Service Agent with fluency in English and Spanish. Talented at efficiently handling airline reservations, providing answers to passenger's questions. Preparing and issuing tickets and calculating fares. Specialties include gate agent and acting supervisor when requested. Gifted with the ability to quickly fix problems that may occur and minimize time loss. Hardworking cargo agent, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Supervisor
Alliance Ground International
08.2024 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance.
Cargo Office Supervisor
Menzies Aviation
10.2022 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Cargo Agent
Menzies Aviation
05.2022 - Current
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Cargo Agent
Tampa cargo
02.2021 - 05.2022
- Outstanding in cargo export operation
- Receiving cargo documentation and make sure that all the documents are correct and regulated by TSA department
- Flight dispatch
- I make sure that all the documentation is correct, manifest cargo, Knowledge about everything related to Icargo system, Skychain, Cargolink and Amadeus.
Passenger Service Agent
Swissport
05.2014 - 02.2021
- Checking Agent, Arrival Agent /FIS, Gate agent, Ticketing, Operations / Flight Control, Ramp Coordinator
Sales Representative
Newslink
01.2009 - 05.2014
- Sales, Customer service
Education
Nail Specialist -
Robert Morgan Educational Center
Miami, FLNail Specialist -
Total International Carrer Institute
Miami, FLHigh School Diploma -
Enrique Garcia Hernandez
Skills
- Fluent in English and Spanish
- Computer Skills
- Problem Solving
- Communicative
- Customer needs assessments
- Leadership
- Time Management
Certification
- Certified of 40 Hours Transport of Dangerous Goods by Air-Initial as per the IATA Dangerous Goods Training Guidance 7.3
Timeline
Office Supervisor
Alliance Ground International
08.2024 - Current
Cargo Office Supervisor
Menzies Aviation
10.2022 - Current
Cargo Agent
Menzies Aviation
05.2022 - Current
Cargo Agent
Tampa cargo
02.2021 - 05.2022
Passenger Service Agent
Swissport
05.2014 - 02.2021
Sales Representative
Newslink
01.2009 - 05.2014
Nail Specialist -
Robert Morgan Educational Center
Nail Specialist -
Total International Carrer Institute
High School Diploma -
Enrique Garcia Hernandez
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