Dynamic leader with a proven track record at Chipotle, excelling in high-stress customer service scenarios and conflict resolution, enhancing customer loyalty and retention. Skilled in team leadership and effective communication, adept at problem-solving and staff development. Achieved significant improvements in customer satisfaction and service excellence through strategic training and development initiatives. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Development
Sales Techniques
Marketing
Effective Communication
Problem Resolution
Training and Development