Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deivis Gil

Miami,FL

Summary

Dynamic leader with a proven track record at Chipotle, excelling in high-stress customer service scenarios and conflict resolution, enhancing customer loyalty and retention. Skilled in team leadership and effective communication, adept at problem-solving and staff development. Achieved significant improvements in customer satisfaction and service excellence through strategic training and development initiatives. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Chipotle
07.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Manager

Diced
02.2024 - Current

Housekeeper

Super8
09.2024 - 09.2024

Education

12 - Contabilidad

Miami Dade College
Miami, FL
01.2021

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Development

Sales Techniques

Marketing

Effective Communication

Problem Resolution

Training and Development

Timeline

Housekeeper

Super8
09.2024 - 09.2024

Manager

Diced
02.2024 - Current

Customer Service Representative

Chipotle
07.2023 - 01.2024

12 - Contabilidad

Miami Dade College
Deivis Gil