DEIXY BRITO DE GAMBOA
Plantation
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Professional in the area of psychology with more than 12 years of experience working in the psychotherapeutic approach with families, children and adolescents, also in the area of human development, human resource management and personnel selection and evaluation.
Overview
9
9
years of professional experience
Work History
PERSONAL SHOPPER
SAM’S CLUB
07.2024 - Current
- Responsible for fulfilling customer pickup orders and providing excellent customer service in a fast-paced retail environment. Duties include processing Fax n Pull and Click n Pull orders, preparing merchandise for pickup, and assisting members with product selection and inquiries.
- Ensure accuracy of orders, invoices, and inventory records.
- Follow up on out-of-stock merchandise to meet customer needs.
- Assist members with purchasing decisions and product inquiries
- Locate merchandise and provide support throughout the shopping experience
- Resolve customer concerns and provide prompt solutions
- Maintain a clean, organized, and safe work and safe work environment
CUSTOMER SERVICE
UPS STORE
04.2023 - 07.2024
- Responsible for handling customer service and daily operations related to shipping, printing, and mailbox services. Duties include receiving and shipping packages, providing printing and copy services, laminating documents, faxing (sending and receiving), scanning, and secure document shredding.
- Manage mailbox rentals and customer accounts
- Maintain inventory and manage stock supplies
- Ensure a clean, organized, and efficient work environment
- Deliver excellent customer service and resolve customer inquiries
Human Resources manager
SEDEMAT
01.2017 - 12.2019
- Plan, organize, direct and control management activities and ensure faithful compliance with the objectives set.
- Control of updated files.
- Keep track of staff attendance on a daily basis.
- Advances in social benefits.
- Registration of workers to Mandatory Social Security.
- Organization and delivery of uniforms.
- Monthly nominal system.
- Appointments and admission/exit resolutions to the employee.
- Settlement due to termination of employment: resignation, dismissal and death.
- Deal with staff conflicts to solve problems between them.
- Decentralized municipal tax administration service
Skills
- Conflict resolution
- Proactive
- Professional ethics
- Technological skills
- Empathy
- Communication and active listening
- Teamwork
- Attention to detail
TAUGHT WORKSHOPS
- Family Values
- Strengthening family values
- Raising your Self-esteem
- Decision making and life project
- The importance of women
- Characteristics of emotional violence
- Positive parenting guidelines
- Responsible parenting
- Early sex education
Languages
Spanish
Full Professional
Timeline
PERSONAL SHOPPER
SAM’S CLUB
07.2024 - Current
CUSTOMER SERVICE
UPS STORE
04.2023 - 07.2024
Human Resources manager
SEDEMAT
01.2017 - 12.2019