David Spry

Completed pickup and shopping orders for local customers, enhancing their shopping experience.

• Tracked customer orders and managed special requests using store systems to ensure accurate fulfillment.
• Fulfilled online orders, sorted items, and staged them for efficient loading into customer vehicles.
• Scanned items when pulling from shelves to update system stock information.

Coordinating daily restaurant management operations

Delivering superior food and beverage service and maximizing customer satisfaction

Resolved restaurant customer complaints efficiently and accurately to enhance guest experience.

• Trained employees across multiple job positions to ensure consistent role coverage.
• Assigned specific tasks to team members to ensure efficient workflow. to associates to fit skill levels and maximize team performance.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Monitored staff performance and addressed issues promptly to uphold service standards.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Trained employees in additional job positions, enhancing role coverage and flexibility.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored staff performance, proactively addressing issues to maintain team effectiveness.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Communicated company directives and programs to associates, ensuring accurate and timely completion of follow-up items.
• Enforced customer service standards and resolved customer problems to uphold quality service.