Gina Barber
Grand Island,NY
Summary
Customer service professional. Seeking a position that will allow me to put my five years of experience in a fast-paced environment to good use. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Instacart Shoppers
Niagara Falls, NY
01.2022 - Current
- Manages all delegated tasks, including grocery shopping and delivery
- When dealing with customers in person or over the phone, I gave them excellent service and attention
- For over 300+ grocery deliveries, I maintained a high customer service rating of 4.98 out of 5 stars
- Delivered groceries to customers' homes.
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Customer Service Representative
Navient
Remote
03.2023 - 01.2024
- Answers product and service questions and provides information about other products and services to attract potential customers
- Account information is recorded to open new customer accounts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked effectively in fast-paced environments.
Retail Sales Associate
Swarovski
Niagara Falls NY
11.2019 - 04.2020
- Customers are served by assisting them in making product selections
- Increased sales through customer engagement, suggestive selling, and product knowledge sharing
- Greets and welcomes customers in a friendly manner
- Responds to customer inquiries
- Customers are directed to racks and counters by escorting them.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Associate
TJ Maxx
Niagara Falls, NY
03.2017 - 08.2017
- Serving consumers by assisting them in making product selections based on their needs
- Welcomes and greets customers
- Answers consumer inquiries
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Concession Worker
Delaware North
Niagara Falls, NY
07.2014 - 10.2016
- Prepares and serves concession items to visitors
- Serves beverages to guests after they have been prepared, pour, and insured the quality of food presentation
- Accepts payments and uses a cash register.
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Used cash register to tender change and process cash and credit card payments.
- Used Software to keep running inventory of supplies.
Education
High School Diploma -
Niagara Falls
Niagara Falls, NYSkills
- Cash Handling
- Customer Service
- Microsoft Access
- Call Center Experience
- Empathy
- Adaptability
- Ability To Use Positive Language
- Strong Work Ethic
- Product Service Knowledge
- Clear Communication Skills
- Resourcefulness
- Ability To Read Customers Clients
- Upbeat and Outgoing Attitude
- Product Knowledge
Certificates And Licenses
- 07/01/15, 08/01/16, Corrective Measures for Procedure Training, Delaware North
- 2015, 2016, GreenPath (Environmental) Training - GuestPath Customer Service
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Navient
03.2023 - 01.2024
Personal Shopper
Instacart Shoppers
01.2022 - Current
Retail Sales Associate
Swarovski
11.2019 - 04.2020
Sales Associate
TJ Maxx
03.2017 - 08.2017
Concession Worker
Delaware North
07.2014 - 10.2016
High School Diploma -
Niagara Falls