Deiza Quinones
Odessa,TX
Summary
Committed and hardworking with years of experience processing transactions and assisting customers. Dependable and trust worthy. Dedicated to resolving issues and taking care of those who are around me. Great communication skills, as well as strengths in promoting products and finalizing sales. Successful at giving customers positive experiences to drive loyalty and have repetitive business.
Overview
6
6
years of professional experience
Work History
Universal Banker
Southwest bank
Odessa, TX
05.2022 - 02.2023
- Processed customer deposits, withdrawals, transfers, loan payments and other transactions
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled large amounts of cash for vault, deposits, and withdrawals
MSR
Southwest 66 Credit Union
Odessa, TX
10.2020 - 05.2022
- Cash/check deposits and withdraws (money orders & cashier checks)
- Account customer service (disputes, fraud, check/card orders, ACH set-ups/cancellations
- Sales promoter for loans and accounts
- Account openings/closings
Cashier
H-E-B
Odessa, TX
02.2019 - 11.2019
- Maintained clean and orderly checkout areas
- Provided excellent customer service to all
- Processed cash/card transactions
Cashier
Chick-fil-A
Odessa, TX
05.2018 - 12.2018
- Operated cash register efficiently and accurately
- Kept front areas clean, organized and well-stocked
- Provided excellent customer service to all
Customer Service Associate
Cinergy Cinemas
Odessa, TX
05.2017 - 04.2018
- Delivered fast, friendly and knowledgeable service
- Kept work area neat, clean, and well-stocked at all times.
- Engaged in conversation with customers to understand needs and resolve issues
Education
High School Diploma -
Odessa High School
Odessa, TX05.2018
Skills
- Customer Service
- Consumer Banking
- New Account Setup
- Teller Support
- Products and Services Knowledge
- Account Servicing
- Promoting Products
- Cash Handling
- Financial Transactions
- Cash Counting
- Transaction Processing
- POS System Operation
- Complex Problem-Solving
Timeline
Universal Banker
Southwest bank
05.2022 - 02.2023
MSR
Southwest 66 Credit Union
10.2020 - 05.2022
Cashier
H-E-B
02.2019 - 11.2019
Cashier
Chick-fil-A
05.2018 - 12.2018
Customer Service Associate
Cinergy Cinemas
05.2017 - 04.2018
High School Diploma -
Odessa High School
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