Deja Alexander
Milwaukee
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Caregiver
Supportive Homecare Options
Wauwatosa, WI
03.2025 - Current
- Provided compassionate support to clients in daily living activities, ensuring comfort and safety.
- Assisted clients with personal hygiene routines, promoting dignity and respect.
- Administered medication under supervision, enhancing compliance and health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans for each client.
Beauty Advisor
Sephora
Wauwatosa, WI
08.2024 - 02.2025
- Advised clients on skincare and makeup products to enhance beauty routines.
- Conducted product demonstrations to educate customers on application techniques.
- Assisted in maintaining store visual standards by organizing displays and merchandise.
- Managed inventory levels, ensuring availability of popular products for customer needs.
Customer Service Representative
Advocate Aurora Health Care
Milwaukee, WI
08.2023 - 07.2024
- Resolved customer inquiries efficiently through active listening and effective communication in a work from home, call center setting.
- Collaborated with healthcare teams to ensure timely resolution of patient issues.
- Assisted in maintaining high levels of patient satisfaction by addressing concerns promptly.
- Provided accurate information about services, policies, and procedures to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Fraud Support Specialist
FIS Global
Brown Deer, WI
10.2022 - 07.2023
- Provided technical support to users, resolving issues efficiently through troubleshooting and problem-solving techniques in a call center setting.
- Managed ticketing system, ensuring timely responses and effective resolution of user inquiries and requests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored transactions for fraudulent activity using industry-standard detection tools.
- Investigated suspicious claims and provided detailed reports to management for further action.
- Ensured compliance with regulatory requirements while maintaining high standards of accuracy and consistency in investigations.
Education
High School Diploma -
Vincent High School
Milwaukee, WI05.2018
Skills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Documentation
Organization and multitasking
Cash handling
Team collaboration
Flexibility and adaptability
Retail experience
Customer engagement
Timeline
Caregiver
Supportive Homecare Options
03.2025 - Current
Beauty Advisor
Sephora
08.2024 - 02.2025
Customer Service Representative
Advocate Aurora Health Care
08.2023 - 07.2024
Fraud Support Specialist
FIS Global
10.2022 - 07.2023
High School Diploma -
Vincent High School