Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Letter Carrier
United Staes Postal Service
The Bronx, NY
05.2022 - Current
Delivered mail efficiently while adhering to safety and service standards.
Organized daily routes to optimize delivery time and reduce operational delays.
Operated postal vehicles while maintaining compliance with traffic regulations and safety protocols.
Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
Home Health Aide
Personal Touch Home Health Care
The Bronx, NY
01.2018 - 05.2022
Provided compassionate personal care, assisting clients with daily living activities and mobility support.
Collaborated with healthcare professionals to develop and implement individualized care plans for clients.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Mail Handler
United States Postal Sevice
Manhattan, NY
01.2015 - 01.2018
Operated automated sorting machines to efficiently process mail and packages.
Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
Labeled, weighed and processed mail and packages for efficient distribution.
Inspected mail for damages and took appropriate action to deliver in good condition.