Deja Bedford
Dallas,TX
Summary
Dedicated Pharmacy Customer Associate with a solid foundation in shipping and receiving, complemented by a strong background in healthcare customer service. Proven ability to enhance customer satisfaction by streamlining pharmacy retail and mail order prescription processes, backed by effective communication and meticulous attention to detail. Eager to leverage expertise in customer service and account management to drive innovation and efficiency in future roles.
Overview
11
11
years of professional experience
Work History
Finance Data Entry|Elevance Health
Elevance Health
02.2024 - Current
- Financial data entry into accounting and payroll systems via manual entry or automated entry;
- Online and physical document filing;
- Organizing supporting documents for analysis by patient.
- Efficiently and accurately process a high-volume of transactions;
- Adeptly switch between tasks and manage tasks to support various team members;
- Communicate well within a team environment, including being able to understand and follow instructions;
- Communicate issues encountered.
Pharmacy Customer Associate|Elevance Health
Elevance Health
10.2013 - Current
- Provided prompt and informative responses to customer inquiries regarding pharmacy retail and mail order prescriptions
- Maintained positive customer relations, ensuring requests are handled efficiently and resolved appropriately
- Coordinated with internal teams to ensure seamless customer service
- Showcased analytical skills by researching and providing thorough solutions to customer issues
- Exhibited commitment by taking ownership of service requests, ensuring high-quality resolution and follow-through
- Managed customer queries on pharmacy services, ensuring high satisfaction and thorough follow-up
- Streamlined customer service process, improving response time and efficiency.
Shipping and Receiving|Pepsi Co
PepsiCo
11.2022 - 11.2023
- Managed shipping and receiving operations at Pepsi Co
- Ensured accurate labeling and documentation to prevent shipment delays
- Maintained a comprehensive log of vehicle arrivals and departures
- Communicated effectively with management to resolve welcome center issues
- Adhered strictly to Standard Operating Procedures for freight management
- Trained new staff on SOPs, improving team performance
- Implemented a digital log system for vehicle tracking, enhancing operational efficiency.
Shipping and Receiving Clerk
Dr Pepper Snapple Group
07.2019 - 11.2022
- Receive, inspect, and process inbound shipments of raw materials, finished products, and supplies, ensuring accuracy, completeness, and timely delivery.
- Use electronic inventory management systems and physical checks to verify the quantity, quality, and condition of received items, and reconcile any discrepancies with vendors or carriers.
- Label, tag, and store received items in designated locations, following safety and security protocols, and update inventory records accordingly.
- Prepare and package outbound shipments of finished products, samples, or marketing materials, using appropriate containers, labels, and documentation, and with carriers or couriers.
- Track and monitor shipment status and delivery performance using tracking systems, and communicate any delays or issues to relevant stakeholders, such as customers, sales, or logistics teams.
Education
Associate of Arts - General Studies
University of Phoenix
Tempe, AZ12.2024
Diploma -
Wilmer Hutchins
Dalas, txSkills
- Customer Experience
- Inventory Auditing
- Mathematical Calculations
- Efficient Routing
- Shipping and Receiving
- Microsoft Office
- Inventory Software
- Verbal and Written Communication
Timeline
Finance Data Entry|Elevance Health
Elevance Health
02.2024 - Current
Shipping and Receiving|Pepsi Co
PepsiCo
11.2022 - 11.2023
Shipping and Receiving Clerk
Dr Pepper Snapple Group
07.2019 - 11.2022
Pharmacy Customer Associate|Elevance Health
Elevance Health
10.2013 - Current
Associate of Arts - General Studies
University of Phoenix
Diploma -
Wilmer Hutchins