DEJA BROWN
Morrisville,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Reliable individual proudly offering 6 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bar Manager
Touchdown Wings
01.2021 - Current
- Manned the cash register and handling cash transactions with customers
- Scanning goods and collect payments
- Issued receipts, refunds, change or tickets
- Balanced cash drawer by counting cash at beginning and end of work shift
- Provided pricing information by answering questions
- Maintained checkout operations by following policies and procedures; reporting needed changes
- Maintained safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
- Inspected food preparation and serving areas to ensure observance of safe, sanitary food-handling practices
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bartender
Alive
03.2022 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
Bartender
Halcyon
06.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
Bartender
Terminal8 Bar & Lounge
01.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Bartender
Rosebar
02.2021 - 03.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Mojitos
03.2020 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Front Desk Receptionist/Bartender
Hyatt Place Durham Southpoint
04.2017 - 01.2020
- Customer Service at its best! Work all positions, from front desk to kitchen
- Managed bar orders made sure that everything was stocked well before the weekend
- Also, made sure all alcohol orders were placed and here on time for the busy crowds attending, wedding parties, birthdays, etc
- I love working here, I’ve met so many great connections, but I believe it’s time to put my great efforts to the test and take my excellent personality to another level! Definitely a team player and willing to do whatever it takes to get the job done
CASHIER
HARRIS TEETER
01.2012 - 03.2013
- Provided correct bagging procedures, providing carryout and parcel pickup service, loading merchandise into customer vehicles, and returning shopping carts into the store.
Education
2 YRS in Dental Hygiene -
Durham Technical Community College
Skills
- Energetic (10 years)
- Problem Solver (10 years)
- Self Motivated (Less than 1 year)
- Payroll
- Communications (4 years)
- Data Entry
- Scheduling
- Receptionist
- Filing
- Restaurant Experience
- Bartender Experience
- Billing
- Microsoft Word
- Customer Service Skills
- Microsoft Office
- Organizational Skills
- Inventory
- Microsoft
- Front Desk
- Conflict Management
Team Leadership
Staff Training
Health and safety
Training and mentoring
Responsible Alcohol Service
Bar Management
Staff Scheduling
Certification
Bartending License, 01/01/18, Present
Additional Information
Service-oriented, Conflict resolution expert, Courteous demeanor, Sharp problem solver, Energetic work attitude
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bartender
Halcyon
06.2022 - 07.2024
Bartender
Alive
03.2022 - 08.2024
Bartender
Terminal8 Bar & Lounge
01.2022 - 07.2024
Bartender
Rosebar
02.2021 - 03.2023
Bar Manager
Touchdown Wings
01.2021 - Current
Bartender
Mojitos
03.2020 - 06.2022
Front Desk Receptionist/Bartender
Hyatt Place Durham Southpoint
04.2017 - 01.2020
CASHIER
HARRIS TEETER
01.2012 - 03.2013
Bartending License, 01/01/18, Present
2 YRS in Dental Hygiene -
Durham Technical Community College
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