Deja Brown
1220 Leone Drive ,FL
Summary
I have Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Walmart Fulfillment Center
05.2020 - Current
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Shipping Clerk
Walmart Fulfillment Center
06.2018 - 05.2019
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
Order Fulfillment Associate
Walmart Fulfillment Center
07.2017 - 06.2018
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
Team Member
LEGOLAND Florida
07.2014 - 05.2017
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelors Of Healthcare Administration - Health Administration
Bellevue University
Bellevue, NEHigh School Diploma - General Studies
Haines City High School
Haines City06.2014
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Safety procedures
- Verbal and written communication
Timeline
Supervisor of Operations
Walmart Fulfillment Center
05.2020 - Current
Shipping Clerk
Walmart Fulfillment Center
06.2018 - 05.2019
Order Fulfillment Associate
Walmart Fulfillment Center
07.2017 - 06.2018
Team Member
LEGOLAND Florida
07.2014 - 05.2017
Bachelors Of Healthcare Administration - Health Administration
Bellevue University
High School Diploma - General Studies
Haines City High School
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