Deja Carter
Norcross,GA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Bringing top-notch skills in verbal communication, multitasking, and analytical problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Customer Experience Consultant
CarMax
09.2020 - 10.2024
- Exceeded monthly performance metrics consistently, contributing to the success of the company's sales goals.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Managed high-volume call center operations, ensuring efficient handling of customer inquiries and concerns even when difficult.
- Developed rapport with customers through empathetic listening skills, creating positive experiences for them.
Legal Assistant
Diamond Legal Group
03.2023 - 05.2023
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates and changes.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Developed and maintained positive relationships with clients and colleagues.
Barista/Barista Trainer
Starbucks
05.2018 - 08.2020
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Made and served over 50+ brand-specific café beverages with focus on speed, quality and consistency.
- Sustained store professionalism by cleaning and sanitizing work areas daily.
- Taught new employees the proper procedures and safety skills to perform at their most optimal.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Campus Tour Guide
Georgia State University
06.2019 - 04.2020
- Utilized strong public speaking skills while delivering presentations during tours, engaging audiences and effectively conveying essential information about the institution.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Received consistent positive feedback from visitors on post-tour surveys, reflecting high levels of satisfaction with guide services rendered.
Server
Hudson Grille
06.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05.2020
Skills
- Conflict Resolution
- Poised and Professional
- Critical Thinking
- Excellent Time Management
- Adaptable and Flexible
- Student Recruiting
- Public Speaking
- Hospitality and Accommodation
- Teamwork and Collaboration
- Attention to Detail
- CRM proficiency
- Account Management
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Computer Proficiency and Microsoft Office
- Leadership experience
- Excellent memory
- Administrative Support
- Research and data collection
- Appointment Scheduling
Timeline
Legal Assistant
Diamond Legal Group
03.2023 - 05.2023
Customer Experience Consultant
CarMax
09.2020 - 10.2024
Server
Hudson Grille
06.2019 - 01.2020
Campus Tour Guide
Georgia State University
06.2019 - 04.2020
Barista/Barista Trainer
Starbucks
05.2018 - 08.2020
Bachelor of Science - Psychology
Georgia State University
Similar Profiles
Kaitlyn McMillanKaitlyn McMillan
Car Sales Consultant at CarMaxCar Sales Consultant at CarMax
Michelle OjedaMichelle Ojeda
Regional Management Assistant at CarMaxRegional Management Assistant at CarMax
MATTHEW DROOKERMATTHEW DROOKER
Sales Associate at CARMAXSales Associate at CARMAX