Courtney Mullen
Katy
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Customer Experience Consultant
AT&T/DIRECTV
05.2018 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Provided guidance to prospective candidates on company culture, career opportunities, and recruitment processes to enhance their candidate experience.
- Document customer correspondence in CRM database to track request and problems.
- Facilitated on-boarding sessions for new hires, educating them on company values, expectations, and resources to foster successful integration into the organization.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Acted as the main liaison between hiring managers and candidates, facilitating communication, scheduling interviews,and addressing inquiries to ensure a smooth recruitment process.
- Engaged in continuous professional development through participation in training programs focused on talent acquisition strategies, candidate assessment techniques, and industry trends.
Flight Coordinator
LSG Sky Chefs
03.2016 - 05.2018
- Implemented innovative solutions for complex logistical challenges faced during large-scale events or high-demand periods.
- Improved on-time performance, coordinating closely with ground support teams and air traffic control.
- Provided exceptional customer service to VIP clients by arranging tailored flight experiences according to their preferences.
- Established strong working relationships with key stakeholders such as airport authorities, government agencies, and regulatory bodies.
Research Interviewer
LAGG Services LLC
05.2014 - 08.2014
- Maintained confidentiality of customer information and company procedures.
- Conducted interviews with participants to assess eligibility.
- Coded data from participant interviews.
- Conducted consumer surveys and analyzed purchasing trends.
Education
Bachelor of Science - Mass Communication
Southern Illinois University Edwardsville
Edwardsville, IL12.2015
Skills
- Data Collection and Analysis
- Crisis Management
- Technology Proficiency
- Customer Account Management
- Conflict Resolution
- Research Protocol Development
- Communication and Interpersonal Skills
- Customer Relationship Management
- Documentation and Record Keeping
- Relationship Building
- Retention Program Development
- Onboarding Processes
Timeline
Customer Experience Consultant
AT&T/DIRECTV
05.2018 - Current
Flight Coordinator
LSG Sky Chefs
03.2016 - 05.2018
Research Interviewer
LAGG Services LLC
05.2014 - 08.2014
Bachelor of Science - Mass Communication
Southern Illinois University Edwardsville
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