Deja Coleman
Atlanta,GA
Summary
OPERATIONS AND MANAGEMENT PROFESSIONAL with combined academic and professional experience in operations, leadership, business development and customer service. Demonstrated success working in both collaborative and individual contributor environments, developing effective business operations and effective team performance. Dedicated and self-motivated team player utilizing interpersonal skills to bolster team performance and accelerate the achievement of organizational goals.
Overview
7
7
years of professional experience
Work History
Coordinator Digital Business Development
Hapag-Lloyd
10.2022 - Current
- Generate new business by 40%, within the last year, with marketing initiatives and strategic plans
- Boost revenue annually by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Maintained extensive knowledge of company products, departments, and services to provide expertise to customers
Operations Specialist
Louis Vuitton
08.2020 - 10.2022
- Assisted with management of daily store operations including order fulfillment, scheduling, budgeting and conflict resolution
- Responsible for inventory supply management including tracking, adjustments, and planning while adhering to company budgets
- Trained and mentor more than 35 new hires in all aspects of business operations, sales metrics, and customer service, resulting in above average store performance
- Consistently met sales and fulfillment goals through excellent customer service creating returned business, therefore averaging over $100k a month in sales and increasing order fulfillment by 10%
- Lead COVID-19 planning efforts ensuring all customers and employees are in accordance with standard regulations, promoting safe store environment
Kate Spade
Sales Lead
07.2019 - 07.2020
- Drove sales performance across all sales associates, consistently, achieving store productivity goals
- Built and maintained long term relationships with new and existing customers, leading to repeat business and continued sales growth
- Implemented new team selling policy across store associates, resulting in continued outperformance of daily store sales goals
Event Coordinator
Grand Prix
06.2017 - 06.2019
- Managed onsite team providing exceptional support to VIP attendees subsequently creating successful event
- Cross-functional collaboration with team to create effective route of transportation for shuttles on island
- Supervised fleet of more than 150 shuttles transporting attendees to designated areas safeguarding close following of scheduled event programming
Education
BBA - Business Administration And Management
Georgia State University
Atlanta, GA05.2020
Skills
- Team Supervision & Training
- Operations Management
- Process Improvements
- Strategic Planning
- Sales
- Customer Relationships (CRM)
- Teamwork & Collaboration
- Leadership
- Data Analysis
Tools
- Microsoft Word, Excel, Powerpoint, Office 365, Salesforce, QlikView
Timeline
Coordinator Digital Business Development
Hapag-Lloyd
10.2022 - Current
Operations Specialist
Louis Vuitton
08.2020 - 10.2022
Kate Spade
Sales Lead
07.2019 - 07.2020
Event Coordinator
Grand Prix
06.2017 - 06.2019
BBA - Business Administration And Management
Georgia State University
Similar Profiles
E. BALAJIE. BALAJI
Team Leader - Service Delivery at Hapag Lloyd Global ServicesTeam Leader - Service Delivery at Hapag Lloyd Global Services
Sunaimalar ASunaimalar A
Manager - Talent Acquisition at Hapag Lloyd Technology CenterManager - Talent Acquisition at Hapag Lloyd Technology Center
Balaji ArumugamBalaji Arumugam
Senior Coordinator - Customer Service at Hapag Lloyd Global ServicesSenior Coordinator - Customer Service at Hapag Lloyd Global Services