DeJa Collins
Panama City,FL
Summary
Detail-oriented, efficient and self-motivated professional that demonstrates superior organizational skills with the ability to work well with others and under pressure. A strong leader whose has the capabilities, persistence, and innate desire to excel as well as affect positive change in others and the community at large. A professional that possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Highly trustworthy, discreet and ethical individual with excellent written and verbal communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Officer
Panama City Airport Police Department
Panama City, FL
11.2023 - Current
- Performs periodic patrols of all perimeter fences, gates doors, and other access points to the restricted areas of the airport.
- Enforces vehicle parking and traffic regulations.
- Serves as first responder to any security matter that may occur at the Airport.
- Performs daily runway safety inspections as required.
- Ensures the courteous and efficient treatment of persons subject to inspection, detention, search, arrest, and other aviation security activities
- Deter, detect, and/
or diffuse incidents through constant physical presence as a uniformed law enforcement officer. - Monitor computer-controlled access and surveillance system
- Provide law enforcement support for the Transportation Security Administration (TSA) screening checkpoint as required.
- Apprehended offenders and conducted interviews and interrogations.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Checked vehicle equipment for proper functioning prior to use.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Answered emergency calls for help from citizens and business owners.
- Handled citation and traffic violation paperwork.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Works rotating shifts as required.
Patrol Officer
Panama City Beach Police Department
Panama City Beach, FL
04.2023 - 11.2024
- Patrolled assigned areas to detect criminal activity and provide public safety.
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Ensured compliance with state regulations regarding child abuse investigations.
- Informed families about their rights under applicable laws and policies.
- Conducted traffic stops, wrote tickets, and made arrests when necessary.
- Investigated suspicious activities, responded to emergency calls, and mediated disputes.
- Provided assistance to victims of crimes or accidents.
- Interviewed suspects and witnesses to obtain statements regarding incidents.
- Performed first aid as needed in emergency situations.
- Responded to radio dispatches regarding disturbances or criminal acts in progress.
- Transported prisoners between jails, courts, medical facilities..
- Developed relationships with members of the community through outreach programs.
- Prepared detailed reports about daily activities and investigations conducted.
- Attended regular training sessions on new law enforcement techniques and procedures.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored traffic violations, issuing citations as necessary.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
- Attended community meetings or events as a representative of the police department, promoting transparency and fostering trust between law enforcement personnel and local residents.
- Maintained a high level of physical fitness to effectively perform job duties while minimizing risk of injury on duty.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Handled citation and traffic violation paperwork.
- Oversaw public event security detail – coordinating resources efficiently-ensuring safe experiences for attendees.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Responded to emergency calls to provide assistance to citizens in need.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Conducted thorough searches of individuals or vehicles when required by departmental policies or legal procedures, preserving evidence for potential prosecution purposes.
- Thoroughly analyzed criminal information and processed crime scenes.
Security Officer
Allied Universal Security
Panama City, FL
12.2021 - 04.2023
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
- Supervise and coordinate the delivery of quality services on a specific shift on site
- Acts as a liaison between Site Supervisor, Account Manager/Field Operations Manager and Professional Security Officers
- Supervise staff on assigned shift, provide coaching, recognition, and discipline within approved empowerment range
- Communicate staffing needs on shift to Account Manager or Operations Manager
- Assure that officers receive appropriate training, developing them in both technical and professional skills
- Assure that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
- Administer JSAs and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle/driving safety as appropriate to Corporate procedures
- Assist Account or Operations Manager to manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
Technical Support Representative
Asurion
Orlando, FL
06.2021 - 11.2021
- Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps
- Learn details of protect home and other product offerings to sell to customers confidently and accurately
- Communicate company policies and procedures to customers
- Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc
- Utilize call center technology to input, track, and report customer issues
- Navigate company software programs, use web-based search engines, and troubleshoot customer issues
- Escalate calls outside the scope to appropriate tier of customer service support
- Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service
- Follows directives from Call Center Management (Coaches, Managers, etc.)
- Ability to be highly motivated and self-sufficient
- Drive to improve performance and exceed goals to maximize earning potential
- Maintains excellent relations with all internal and external customers of Asurion
- Interacts and assists with others on the team and various support functions, including Quality, Tech Leads, Training, etc
- The ability to quickly adapt in an ever-changing fast-pace environment
- Other duties as assigned.
Armed Security Officer
Colorado Security Agency
Maitland, FL
01.2021 - 07.2021
- Proactively patrolled assigned areas and performed all security related tasks, ensuring life safety standards are maintained
- Investigates suspicious activity or persons
- Investigates and/or reports hazards, unusual or suspicious circumstances to Security Operations Center and keeps Supervisor apprised of unusual activities and events
- Responds to events of varying degrees of vulnerability, including high vulnerability such as life-threatening events, natural disasters
- Acknowledges and responds appropriately to emergency, non-emergency and alarm calls as assigned
- Uses good judgment to safely determine the alarm cause, takes appropriate action and/or provides the proper assistance and direction in both emergency and non-emergency situations
- Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills
- Conducts helicopter fire prevention assessment and provides emergency response to helicopter fires
- Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations
- Physically manages combative, violent persons without hesitation using techniques taught in the required annual aggression management training.
Emergency Security Liaison
Colorado Security Agency
Maitland, FL
09.2020 - 11.2020
- Inside an office, but oriented to what is happening outside on the street, in front of the office, and beyond
- Used experience, as a trained law enforcement/security professional, and instincts to determine when to call the local police department
- Advised the staff and volunteers of when it is appropriate to use alternate egress from the site and keep them advised of the proper personal security they should be displaying as they come and go from the office
- The eyes and ears, and most importantly - the brains - of keeping everyone at the site safe
- Activated the emergency response system by calling 911
- Be clear, concise with the 911 operator and assist as required
- Simultaneously, have the staff and volunteers evacuate or take safe positions
- Reported an incident once the matter has been resolved to my supervisor as soon as possible
- Refrained from engaging staff and volunteers with personal conversations
- Conducted rounds of internal and external office space at least one time per hour.
Armed Customs Protection Officer
G4S Secure Solutions
Orlando, FL
04.2020 - 09.2020
- Perform security patrols of designated areas on foot or in a vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Permit authorized persons to enter property and monitor entrances and exits
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Aid customers, employees, and visitors in a courteous and professional manner.
Correctional Officer II
Arkansas Department of Corrections
07.2019 - 04.2020
- Maintained proper counts and daily logs of inmate activities
- Applied Data Entry and Word Applications to log inmate personal information into a vast data bank
- Performed specific duties when assigned to the follow areas: commissary, property, transportation, recreation, visitation, booking, mobile patrol, main control, housing, administration, segregation, and intake
- Created highly effective organizational and filing systems, including quick and thorough indexing, filing, and offsite storage, resulting in easy access to critical information and streamlined office functioning
- Managed 14-130 inmates p/day and successfully controlled operations to reduce internal incidents
- Established and maintained professional and productive relationships with law enforcement personnel, court employees, judges, correctional staff, warden, inmates, and administrative staff.
Traditional Security Officer
G4S Secure Solutions
Little Rock, AR
10.2018 - 04.2019
- Perform security patrols of designated areas on foot or in a vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Permit authorized persons to enter property and monitor entrances and exits
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Provide assistance to customers, employees, and visitors in a courteous and professional manner.
Transportation Security Officer
TSA
Little Rock, AR
09.2018 - 10.2018
- Provide assistance to customers, employees, and visitors in a courteous and professional manner
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo, and on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers (e.g., patdowns, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs
- Interacting with the public, giving directions, and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- This may include application of risk-based security screening protocols that vary based on program requirements
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
Education
Academy - Law Enforcement
Gulf Coast State College
Panama City, FL03.2023
Bachelor of Arts in Business Administration - Accounting
Philander Smith College
05.2018
High School Diploma -
Forrest City High School
Forrest City, AR05.2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Openness to diverse perspectives
- Effective oral and written communication skills
- Active listening
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Ability to research, investigate, compile information
- Ability to write informatively, clearly and accurately
- Effective problem solving skills
- Ability to mediate conflict with tact and diplomacy
- Attention to detail
- Report Writing
- Dispatch Communication
- Criminal Investigations
- Investigative Reports
- Conducting Interviews
- Information Gathering
- Case Documentation
- Evaluation and Assessment
- Experience With At-Risk Youth
- Interrogation Techniques
- Case report writing
- Traffic Citations Issuance
- Ground Patrol
- Law Enforcement Information Databases
- Fingerprinting
- Domestic Violence Prevention
- Police Patrol Operations
- Weapons training
- Risk Mitigation
- Integrity and Honesty
- Municipal Codes
- Crime investigation
- Summons and Subpoena Serving
- Court preparation
- Individual Surveillance
- Protecting People and Property
- Community-Oriented Policing
- Crisis intervention and deescalation
- Accident Scene Documentation
- Issuing Citations
- Patience and Empathy
- Search and seizure procedures
- Police reports
- Community Relations
- Crime Prevention Strategies
- Planning and coordination
- Civil and criminal law expertise
- Crime Scene Photographs
- Foot Patrolling
- Tactical Driving
- Public Service
- Emergency Response
- Mental Resilience
- Law Enforcement
- Evidence Preservation
- Suspicious Activity Monitoring
- Property Patrol
- Surveillance
- First Aid
- Decision-Making
- Legal Compliance
- Suspect interrogation
- Search and Seizure Laws
- Accident Investigations
- Self-defense techniques
- Community Engagement
- Evidence collection protocols
- Prisoner Transport
- Crime prevention models
- Traffic Monitoring
- Crime Prevention
- Cultural Awareness
- Witness interviews
- De-Escalation Techniques
- Criminal Investigation
- Traffic direction
- Cross-Functional Communication
- Crowd Control
- Emergency Management
- Motor Vehicle Operation
- Critical Thinking
- Emergency vehicle operation
- Traffic and Motorists Monitoring
Certification
- D Security License (State of Florida)
- G Firearm License (State of Florida)
- State Officer Certification (State of Florida)
Accomplishments
- 4.0 List Academic Award (2016)
- Dean's List Academic Award (2014-2018)
- Honor Society Member (2016-2018)
- Sigma Gamma Rho Sorority, Inc. (2018-Current)
- PSC Pre-Alumni Council (2016-2018)
- Athletic Academic Award (2018)
Timeline
Police Officer
Panama City Airport Police Department
11.2023 - Current
Patrol Officer
Panama City Beach Police Department
04.2023 - 11.2024
Security Officer
Allied Universal Security
12.2021 - 04.2023
Technical Support Representative
Asurion
06.2021 - 11.2021
Armed Security Officer
Colorado Security Agency
01.2021 - 07.2021
Emergency Security Liaison
Colorado Security Agency
09.2020 - 11.2020
Armed Customs Protection Officer
G4S Secure Solutions
04.2020 - 09.2020
Correctional Officer II
Arkansas Department of Corrections
07.2019 - 04.2020
Traditional Security Officer
G4S Secure Solutions
10.2018 - 04.2019
Transportation Security Officer
TSA
09.2018 - 10.2018
Academy - Law Enforcement
Gulf Coast State College
Bachelor of Arts in Business Administration - Accounting
Philander Smith College
High School Diploma -
Forrest City High School