Deja CULPEPPER
San Antonio
Summary
Solution-focused Application Support Analyst adept at enhancing system reliability and performance. Thrive in fast-paced environments, ensuring timely resolution of issues and completion of tasks. Key skills include troubleshooting, SQL database management, and script writing. Excel in communication, teamwork, and problem-solving to deliver seamless support and improve user satisfaction.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
Work History
Application Support Analyst
TechWerks
San Antonio
10.2023 - 09.2025
- Provided technical support for application issues and user inquiries on approximately 30 Military Health System applications
- Ensuring and prioritizing privacy and security of sensitive information
- Resolved customer queries via phone and email.
Cashier Team Lead
Little Caesars
San Antonio
11.2020 - 10.2023
- Supervised cashier team, ensuring efficient customer service during peak hours.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash handling procedures, maintaining accuracy in daily transactions.
- Prepped the store for opening and/or closing.
- Running multiple stations other than the register if other areas needed assistance
Education
Thomas Jefferson High School
San Antonio, TXSkills
- Application troubleshooting
- Software proficiency
- Software documentation
- Problem solving
- Attention to detail
- Team collaboration
- Security protocols
- Security compliance
Timeline
Application Support Analyst
TechWerks
10.2023 - 09.2025
Cashier Team Lead
Little Caesars
11.2020 - 10.2023
Thomas Jefferson High School