Deja Derheim
Council Bluffs,IA
Summary
Results-driven retail professional with extensive experience in team training and operational management. Skilled in strategic selling and visual merchandising, contributing to improved customer engagement and increased sales performance.
Overview
13
13
years of professional experience
Work History
Retail Manager
Bass Pro Shops
08.2025 - Current
- Managed daily store operations to enhance customer experience and drive sales.
- Trained and mentored team members in product knowledge and sales techniques.
- Implemented visual merchandising strategies to optimize product presentation.
- Monitored inventory levels to ensure stock availability for customers.
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction rates.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Team Lead
Bass Pro Shops
11.2022 - 08.2025
- Led team to achieve operational excellence through effective workflow management and process improvement.
- Mentored and trained new employees on product knowledge and customer engagement techniques.
- Coordinated inventory management, ensuring optimal stock levels and accurate product displays.
- Implemented training programs that enhanced team performance and improved customer satisfaction metrics.
- Oversaw daily operations, maintaining high standards of visual merchandising and store presentation.
Senior Team Lead
Bass Pro Shops
06.2019 - 11.2022
- Led cross-functional teams to enhance customer service and operational efficiency.
- Developed training programs for new team members to ensure consistent service standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated with management to establish strategic goals aligned with company objectives.
- Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
Front End Team Leader
Sams Club
06.2016 - 06.2019
- Led front-end team to enhance customer service and operational efficiency.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and maintain workflow efficiency.
- Monitored performance metrics to drive accountability and improve overall team productivity.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Manager
Buffalo Wild Wings
04.2013 - 06.2016
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to maintain efficient food production and timely service.
- Trained new team members on operational procedures and best practices in food safety.
- Implemented quality control measures to enhance food presentation and taste consistency.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health regulations and standards.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IASkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Team Training
- Staff management
- Strategic selling
- Leadership development
- Team training and development
- Merchandising strategy
- Driving business growth
- Hiring and onboarding
Timeline
Retail Manager
Bass Pro Shops
08.2025 - Current
Team Lead
Bass Pro Shops
11.2022 - 08.2025
Senior Team Lead
Bass Pro Shops
06.2019 - 11.2022
Front End Team Leader
Sams Club
06.2016 - 06.2019
Restaurant Manager
Buffalo Wild Wings
04.2013 - 06.2016
High School Diploma -
Abraham Lincoln High School