Deja Embrack
Upper Marlboro,Maryland
Summary
Highly motivated professional offering eight years of customer service experience as a team lead, with an exceptional record of success in providing support to businesses and operations. Adept at developing innovative ideas and solutions to meet the needs of customers. Outstanding communicator with strong organizational and time management skills. Office Management Data Entry Team Building Customer Service Sales/Marketing Oral & Written Communication Microsoft Office Proficient Complex Problem-Solving Complaint/Dispute Resolution
Overview
11
11
years of professional experience
Work History
Brand Representative/ Freelancer
Drunk Elephant/ Too- Faced Cosmetics
11.2021 - Current
- Ulta & Sephora
- Welcome and greet clients, visitors, and vendors
- Train cast members on brand and product knowledge
- Create beauty routines for new clients
- Assist clients with questions and concerns
- Report daily sales to Account Executive
- Restock & clean displays/workspace
- Host events in order to achieve sales goals
- Perform product demonstrations to support clients with their needs..
Sales Representative
Nordstrom- Clinque Cosmetics And Bobbi BrownCosmet
10.2017 - 10.2018
- Assisted customers with inquires by phone and in-person
- Utilized business software in exchange for merchandise
- Assisted with explanation of products and other needs for cosmetic products
- Engaged with customers by providing excellent customer service
- Managed product inventory by ensuring that adequate quantities are available; procure items as necessary
- Provided product demonstrations to customers.
Cosmetic Consultant/ Visual Director
NYX Cosmetics
11.2016 - 07.2017
- Assisted customers with daily needs
- Utilized business software in exchange for merchandise
- Consistently exceeded customer needs with on-going engagement and communication
- Maintained a neat and organized work environment to align with company standards
- Managed product inventory by ensuring that adequate quantities are available; procure items as necessary
- Promoted and marketed products by creating visually appealing displays and presentations.
Program Coordinator
Hope Foundation
04.2016 - 08.2016
- Provided mentoring services to at-risk youth and young adults
- Provided information for resources with housing assistant and other grant programs
- Facilitated weekly group discussions to establish goals to overcome day-to-day challenges
- Developed and directed group activities
- Explored options to sustain healthy and positive lifestyles
- Answered phones to confirm appointments or verify information.
Program Coordinator
House of Joseph Assisted Living Facility
06.2012 - 11.2015
- Provided direct support and assistance to the Director by managing all aspects of administrative and customer service operations
- Facilitated information regarding community resources to potential clients seeking services
- Served as the principal point of contact for clients to respond to inquiries
- Provided oral and written interpretation of business policies and procedures
- Maintained, updated, and distributed reports
- Planned, coordinated, and facilitated meetings and events
- Established and maintained electronic filing systems to streamline tracking efficiency
- Composed, modified, and reviewed a wide range of correspondence.
Education
High School Diploma -
Suitland High School
Forestville, MD06.2013
Skills
- Customer service
- Communication
- Marketing
- Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook
- Typing Ability: 45 WPM
Timeline
Brand Representative/ Freelancer
Drunk Elephant/ Too- Faced Cosmetics
11.2021 - Current
Sales Representative
Nordstrom- Clinque Cosmetics And Bobbi BrownCosmet
10.2017 - 10.2018
Cosmetic Consultant/ Visual Director
NYX Cosmetics
11.2016 - 07.2017
Program Coordinator
Hope Foundation
04.2016 - 08.2016
Program Coordinator
House of Joseph Assisted Living Facility
06.2012 - 11.2015
High School Diploma -
Suitland High School
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