Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

DeJa Green

Durham,NC

Summary

Dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dental Technician

Absolute Dental
06.2022 - 06.2023
  • Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
  • Completed daily tasks on prostheses, continuously maintaining safety and accuracy.
  • Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
  • Created denture models using CAD/CAM and constructed full and partial dentures.
  • Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.

Customer Service Representative

DURHAM TECHNICAL COMMUNITY COLLEGE
07.2021 - 05.2022
  • Handled customer inquires and suggestions courteously and professionally.
  • Responded to students requests for products, services within the institution, and questions.
  • Developed and maintained organized filing system for student records and documents.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Speedway Manager

Speedway LLC
10.2021 - 04.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Trained new employees on proper protocols and customer service standards.
  • Used POS system to enter orders, process payments and issue receipts.

Sales Representative

The UPS Store
04.2021 - 10.2021
  • Developed and managed customer accounts to secure customer satisfaction and repeat business.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Obtain signatures from recipients dropping off packages and ensuring for correct postage and addresses on mail.

Cashier/Customer Service

Home Depot
02.2020 - 02.2021
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers using checkout stations for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Set up new sales displays each week with fresh merchandise.

Front Desk Receptionist

Sheraton Imperial Hotel RDU
01.2019 - 11.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Developed and maintained friendly relationships with guests for satisfaction.

Processing Technician

Central Sterile
05.2018 - 01.2019
  • Wrapped trays, instrument packs, and sets.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.

Administrative Assistant

DURHAM COMMUNITY DEVELOPMENT
01.2018 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Set up conference rooms, technology, and materials to facilitate meetings.
  • Screened visitors and issued badges to maintain safety and security.

Education

Associate of Science - Dental Laboratory Technican

DURHAM TECHNICAL COMMUNITY COLLEGE
Durham, NC
05.2022

High School Diploma -

Southern High School
Durham, NC
06.2014

Skills

  • Equipment Operation
  • Compassionate Care
  • Team Meetings
  • Customer Service
  • Productivity Performance
  • Staff Management
  • Coaching and Mentoring
  • Team Leadership
  • Training and Development

Certification


  • Certified Sterile Processing Technician, Durham Technical Community College

Additional Information

  • Certifications: CPR Certified
  • Computer Skills: Fluent in Microsoft Word and Microsoft Excel

Timeline

Dental Technician

Absolute Dental
06.2022 - 06.2023

Speedway Manager

Speedway LLC
10.2021 - 04.2022

Customer Service Representative

DURHAM TECHNICAL COMMUNITY COLLEGE
07.2021 - 05.2022

Sales Representative

The UPS Store
04.2021 - 10.2021

Cashier/Customer Service

Home Depot
02.2020 - 02.2021

Front Desk Receptionist

Sheraton Imperial Hotel RDU
01.2019 - 11.2019

Processing Technician

Central Sterile
05.2018 - 01.2019

Administrative Assistant

DURHAM COMMUNITY DEVELOPMENT
01.2018 - 04.2018

Associate of Science - Dental Laboratory Technican

DURHAM TECHNICAL COMMUNITY COLLEGE

High School Diploma -

Southern High School

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