Deja Griffin
Ashburn,VA
Summary
Dedicated professional with over 10 years of experience in customer support, sales, and retail management. Skilled in communication, problem-solving, and organization, seeking to transition to an administrative or office support role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Support Specialist
Inktel Contact Center Solutions
10.2023 - Current
- Deliver exceptional customer service with a 95% first-call resolution rate.
- Assist customers with complex issues, de-escalating concerns and providing effective solutions.
- Utilize Salesforce Service Cloud to manage cases from initiation to resolution, maintaining accurate records.
Sales Captain
Belk
Douglasville, GA
04.2023 - 08.2023
- Surpassed sales goals by 15% through enhanced customer engagement.
- Conducted opening and closing procedures, including cash handling and bank deposits.
- Trained new associates on store policies and operational standards.
Beauty Counter Manager
Belk Outlet
Douglasville, GA
09.2022 - 04.2023
- Managed a team of beauty advisors, enhancing client loyalty by 30% through effective communication strategies.
- Increased repeat business through product demonstrations and personalized recommendations.
- Organized promotional events to drive in-store sales.
Customer Service Representative
Alorica & Rent the Runway
Mobile, AL
02.2017 - 06.2021
- Provided accurate information and assisted customers with product selection, billing, returns, and technical support.
- Documented interactions and transactions, maintaining detailed customer records.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GASkills
- Proficient in Microsoft Office Suite, Google Workspace, and CRM systems
- Excellent communication and interpersonal skills
- Data entry and record keeping
- Ability to multitask and prioritize task in a fast-paced environment
- Strong attention to detail and organizational skills
- Familiarity with office equipment, including printers, copies, and fax machines
Certification
Technical Support Fundamentals, Google
References
Available upon request.
Timeline
Call Center Support Specialist
Inktel Contact Center Solutions
10.2023 - Current
Sales Captain
Belk
04.2023 - 08.2023
Beauty Counter Manager
Belk Outlet
09.2022 - 04.2023
Customer Service Representative
Alorica & Rent the Runway
02.2017 - 06.2021
High School Diploma -
Langston Hughes High School
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