Danakay Peart
Brooklyn
Summary
Customer-focused professional with experience in high-volume, fast-paced healthcare environments, specializing in communication, coordination, and problem resolution. Proven ability to support diverse populations through phone-based and multi-channel communication while maintaining professionalism, empathy, and confidentiality. Skilled in handling urgent inquiries, documenting interactions, and navigating complex systems. Seeking to contribute as a Customer Service Representative by delivering efficient, compassionate support to members and providers.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service & Call Center Support
South Brooklyn Health Hospital
Brooklyn, NY
04.2025 - Current
- Manage high-volume inbound and outbound calls in a fast-paced hospital environment, delivering accurate and timely information
- Serve as a primary point of contact for patients, providers, and internal departments
- Handle urgent and sensitive inquiries while maintaining professionalism and empathy
- Document all interactions and updates with a high level of accuracy in internal systems
- Ensure strict compliance with HIPAA and confidentiality standards
- Coordinate across departments to resolve issues efficiently
- De-escalate high-stress situations using calm, solution-focused communication
- Train and onboard new staff on systems and communication procedures
- Effectively multitask across multiple systems while prioritizing urgent requests
Sales & Lending Manager
Gem Pawnbrokers
02.2023 - 04.2025
- Delivered high-volume customer support via phone and in-person interactions
- Resolved customer concerns using active listening and problem-solving techniques
- Managed escalated issues and ensured timely resolution
- Maintained accurate records of transactions and customer interactions
- Trained and supervised staff on customer service standards and procedures
- Improved workflow efficiency and ensured consistent follow-up practices
- Contributed to a 7% increase in store revenue through customer engagement
- Balanced customer service, operational, and leadership responsibilities
Education
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix
06.2026
Skills
- High-Volume Call Center Operations
- Customer Support (Phone, Email, Chat)
- Claims & Inquiry Resolution
- Insurance Verification & Coverage Support
- De-escalation & Conflict Resolution
- Healthcare Communication & Coordination
- HIPAA Compliance & Confidentiality
- Data Entry & Documentation Accuracy
- Problem Solving & Escalation Handling
- Microsoft Office & Google Workspace
- CRM Systems & Multi-System Navigation
- Team Collaboration (Slack, Microsoft Teams)
Timeline
Healthcare Customer Service & Call Center Support
South Brooklyn Health Hospital
04.2025 - Current
Sales & Lending Manager
Gem Pawnbrokers
02.2023 - 04.2025
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix