MALAYSIA HUNTER
Renton,USA
Summary
Detail-oriented healthcare operations professional with 3+ years of experience supporting patient access, care coordination, and insurance verification in clinical and remote environments. Skilled in HEDIS outreach, Medicare member engagement, and high-volume patient communication. Recognized for leadership abilities, including training new team members and improving call center performance while maintaining strict HIPAA compliance.
Overview
4
4
years of professional experience
Work History
Outbound Call Agent – HEDIS & Care Gap Support
Greater Good Health
11.2025 - Current
- Conduct high-volume outbound calls to Medicare members to close HEDIS care gaps
- Educate members about preventive screenings and required healthcare services
- Document call outcomes and appointment needs within internal systems
- Maintain productivity standards averaging 80+ outbound calls per day
- Collaborate with clinical teams to improve member compliance with preventive care
- Train and support newly hired outbound agents on call procedures, systems, and compliance standards
- Assist team members with workflow questions and quality expectations
Patient Access Coordinator – Medical Imaging
Overlake Medical Center
Issaquah, WA
08.2024 - 11.2025
- Coordinated scheduling for MRI, CT, X-ray, and ultrasound imaging services
- Verified insurance eligibility and managed pre-authorization requests using Epic
- Registered patients while maintaining HIPAA-regulated workflows
- Managed high-volume inbound and outbound patient communications
- Educated patients on procedure preparation and documentation requirements
- Implemented quality-check processes that improved patient record accuracy
Patient Access Representative
HealthPoint Clinic
Renton, WA
02.2022 - 07.2025
- Assisted patients with enrollment, insurance verification, and copay collection
- Coordinated referrals and follow-up appointments through EMR systems
- Educated patients on billing processes and insurance eligibility
- Managed high-volume patient communication and scheduling support
Security Specialist
Securitas
Renton, WA
09.2022 - 06.2024
- Monitored facility access and maintained incident reports
- Used de-escalation techniques to resolve conflicts and ensure safety
- Maintained system logs and supported security audits
Education
Bachelor of Science - Counseling & Applied Psychological Science
South Seattle College
Seattle, WA03.2026
High School Diploma - undefined
Lindbergh High School
01.2022
Skills
- HIPAA Compliance Training
- Basic Life Support (BLS) Certified
- Medical Terminology
- HEDIS Care Gap Outreach
- Insurance Verification & Pre-Authorization
- Epic EMR/EHR Systems
- Medicare Member Engagement
- High-Volume Call Center Operations
- Patient Communication & Customer Service
- Microsoft Office & Google Workspace
Timeline
Outbound Call Agent – HEDIS & Care Gap Support
Greater Good Health
11.2025 - Current
Patient Access Coordinator – Medical Imaging
Overlake Medical Center
08.2024 - 11.2025
Security Specialist
Securitas
09.2022 - 06.2024
Patient Access Representative
HealthPoint Clinic
02.2022 - 07.2025
Bachelor of Science - Counseling & Applied Psychological Science
South Seattle College
High School Diploma - undefined
Lindbergh High School