Nijah Teagle
Fredericksburg,VA
Summary
Customer Service and Operations professional with experience assisting healthcare members and managing logistics. Skilled in multi-system navigation, documentation review, problem-solving, and providing empathetic support to individuals navigating complex healthcare and public assistance programs. Well-rounded, adaptable, and proven to meet performance metrics while maintaining confidentiality and professionalism.
Overview
2
2
years of professional experience
Work History
Customer Service Representative – Healthcare /Eligibility Specialist
Foundever
Fredericksburg, Virginia
08.2025 - Current
- Serve as the primary contact for members seeking guidance on healthcare coverage, benefits, and eligibility.
- Guide individuals through complex application and documentation processes with clarity and empathy.
- Respond to inbound calls, chats, and emails, resolving issues efficiently and professionally.
- Navigate multiple systems simultaneously to verify data, document interactions, and provide accurate resolutions.
- Apply evolving policies and procedures to ensure compliance, and accurate guidance.
- Maintain strict confidentiality and data protection standards while supporting individuals in vulnerable situations.
- Consistently meet or exceed performance metrics for quality, accuracy, and customer satisfaction in a remote environment.
Operations & Logistics Coordinator
Genesis Logistics
Fredericksburg, VA
08.2023 - 02.2025
- Coordinated inbound and outbound freight schedules to ensure timely fulfillment and workflow efficiency.
- Managed daily allocation, picking, and closure of order waves through warehouse management systems.
- Monitored system reports to identify inventory discrepancies and implemented timely resolutions.
- Facilitated communication among carriers, warehouse staff, IT, and customers to resolve data issues.
- Maintained accurate documentation, manifests, and audit sheets for operational accountability.
- Supported shipping, receiving, and logistics departments, demonstrating strong adaptability and problem-solving skills.
Education
High School Diploma -
Olympus Academy
Brooklyn, NY01-2012
Skills
- Public assistance and benefits guidance
- High-volume call center operations
- Eligibility documentation and compliance
- Multi-system navigation
- Logistics and inventory management
- Data analysis and reporting
- Empathetic communication
- Remote work and time management
- Problem-solving and collaboration
- Confidentiality and compliance
Timeline
Customer Service Representative – Healthcare /Eligibility Specialist
Foundever
08.2025 - Current
Operations & Logistics Coordinator
Genesis Logistics
08.2023 - 02.2025
High School Diploma -
Olympus Academy