DEJA HALLUMS-BROWN
Lakeland
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Walmart
Lakeland
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Custodian
Joatmon
Lakeland
01.2023 - Current
- Maintained cleanliness in all areas of the facility.
- Restocked supplies and materials as needed throughout the day.
- Conducted routine inspections to ensure safety and cleanliness standards.
- Followed safety protocols to create a secure work environment.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Adhering strictly to health and safety regulations while performing duties.
Package Handler
Amazon
Lakeland
10.2016 - 05.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Examined and inspected containers, materials and products to meet packing specifications.
- Picked products using RF scanner to fill orders.
- Packed boxes and stock using organizational guidelines.
Skills
- Customer Support
- Inbound and Outbound Calling
- Issue and Complaint Resolution
- MS Office Proficiency
- Multitasking and Prioritization
Timeline
Customer Service Associate
Walmart
06.2023 - Current
Custodian
Joatmon
01.2023 - Current
Package Handler
Amazon
10.2016 - 05.2023