Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Deja Henderson

Dallas,TX

Summary

Experienced professional seeking career opportunity leveraging prior work experience and training to excel in Client Relations/Customer Service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ACS Technical Support Specialist

Availity
05.2024 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Drafted legal opinions to support clients'' strategic decisions, ensuring compliance with applicable laws and regulations.
  • Maintained confidentiality by adhering strictly to HIPAA guidelines during the handling of sensitive provider information.
  • Provider credentialing and networking
  • Secondary claim adjustments

Remote Reimbursement Specialist

RemX
11.2022 - Current
  • Ensures that healthcare providers and organizations are appropriately reimbursed for their services
  • Responsible for verifying insurance coverage, submitting reimbursement claims
  • Communicate with insurance companies, patients, and healthcare providers
  • Stay up-to-date with changes in insurances policies and regulations that may affect reimbursement procedures.

Externship

All Allergy, Asthma & Immunology Clinic P.A.
06.2023 - 08.2023
  • Patient intake and triage
  • Allergy testing and immunotherapy shots
  • Drug allergy testing, patch testing food allergy testing and pulmonary or lung function testing
  • Various allergy/asthma/immunology procedures
  • Billing & coding
  • Prescription and lab orders
  • Patient check-out and education
  • Clean and sterilization of instruments
  • Exam room setup and cleaning
  • Prepping and assisting in office procedures
  • Scanning and linking patient documents to the EHR system.

Temp Senior Agent

iQOR (CapitalOne)
07.2022 - 09.2022
  • Answered inbound calls and greeted customers with energy and enthusiasm
  • Placed outbound calls and communicated with energy and enthusiasm to customers
  • Built lasting relationships with clients, customers, and other call center team members based on trust and reliability
  • Understood and strived to meet or exceed call center metrics while providing excellent and consistent customer service
  • Met department productivity and quality standards
  • Strived for first call resolution and took true ownership of customer needs and issues
  • Communicated and followed instructions for one call customer resolution
  • Delivered amazing customer service through effective and timely resolution of various customer inquiries and concerns
  • Took an active role in educating customers about our client's products and services.

Covid Screening Rep

Lanier Parking Systems INC (Reef Covid Screening UTSW)
02.2021 - 03.2022
  • Screened staff and visitors using non-contact infrared and handheld thermometers
  • Sanitized workspaces and equipment
  • Asked protocol Covid questions
  • Promoted proper hygiene and social distancing for safety and prevention of spreading germs/virus
  • Kept log of visitors with time and dates
  • Distributed wristbands to symbolize authorization into hospital
  • Verified insurance information for patients.

Childcare Aide

Kids Creative Learning Academy
04.2018 - 01.2020
  • Observed children to proactively identify issues with emotional and physical development and collaborated with parents and supervisors to address concerns
  • Kept notes of behavior issues, food served, and medications administered to children as well as administrate myself as directed to maintain child's health
  • Met with parents about daily activities, positive development, and other issues.

Cashier/Assistant Manager

Dollar Tree
05.2017 - 06.2018
  • Accurately processed a high volume of daily transactions in a fast-paced environment servicing a diverse consumer base
  • Greeted customers as the first point of contact providing them information and/or services
  • Arranged and assembled products for maximum visual appeal and increased accessibility
  • Assisted with maintaining store inventory including restocking, auditing, and assessing consumer demands to anticipate long and short-term needs
  • Adapted to varying demands, troubleshooting during financial transactions that required the use of specific codes, coupons, multiple forms of payment, price differentials, etc
  • Regulated the acquisition of age-restricted merchandise through positive identification verification
  • Trained and assisted in the training and development of new employees as they become integrated into the team
  • Reported necessary information regarding customer concerns and commendations to the appropriate department supervisor or management representative.

Education

Medical Assistant Diploma -

Concorde Career College
Dallas, TX
08.2024

Pre-Pharmacy -

Texas Southern University (TSU)
Houston, TX
01.2018

Skills

  • 6 Years Customer Service
  • 3 Years Child Care Services
  • Multitask oriented
  • Telephone etiquette
  • Strong Analytical Skills
  • Microsoft Office
  • Data Entry
  • Patient screening
  • CPR/BLS Certified
  • ECG and EKG performance
  • HIPAA compliant
  • Administer injections
  • Blood draws
  • Urinalysis, pregnancy test
  • Vital sign collection
  • Collection of labs
  • EHR Software
  • Exam room set up and clean up
  • Training and Education
  • Medical Terminology
  • Administration of medication

Certification

  • National Association for Health Professionals (NAHP), Active, Nationally Registered Certified Medical Assistant (NRCMA)
  • American Heart Association (AHA), Active, CPR/BLS

Affiliations

Dallas Rehabilitation, 380, 2017

Timeline

ACS Technical Support Specialist

Availity
05.2024 - Current

Externship

All Allergy, Asthma & Immunology Clinic P.A.
06.2023 - 08.2023

Remote Reimbursement Specialist

RemX
11.2022 - Current

Temp Senior Agent

iQOR (CapitalOne)
07.2022 - 09.2022

Covid Screening Rep

Lanier Parking Systems INC (Reef Covid Screening UTSW)
02.2021 - 03.2022

Childcare Aide

Kids Creative Learning Academy
04.2018 - 01.2020

Cashier/Assistant Manager

Dollar Tree
05.2017 - 06.2018

Medical Assistant Diploma -

Concorde Career College

Pre-Pharmacy -

Texas Southern University (TSU)

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Deja Henderson