Deja Jackson
Lithia Springs,GA
Summary
Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Driven to learn quickly, advance computer proficiency and training in industry operations. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
EY
Atlanta, GA
06.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Type technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
Account Manager
H&S Recovery
02.2023 - 04.2023
- Monitors vehicle storage and inventory by overseeing security of storage lots, keeping track of all vehicles stored and released, directing the placement and repositions of vehicles on the lot and preparing revenue and expenditure reports.
Sales/Marketing Intern
Global Chi Supply Solutions
Norfolk, VA
03.2021 - 08.2021
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Collaborated with team members to help expand marketing channels.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Scheduled social media postings to advertise products and generate site traffic.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Contributed to mock-ups, email campaigns, and social media content.
Retail Specialist/Airman
United States Navy
Norfolk, VA
09.2018 - 09.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Controlled store inventory and reviewed cash handling and operations reports.
Education
Bachelor Of Business Administration - Business
Strayer University
Morrow, GA02.2024
Skills
- Administrative Support
- Problem-Solving Aptitude
- Analytical Skills
- Customer Relationship Management
- Interpersonal Skills
- Business Development
- Multitasking
- Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Technical Support Representative
EY
06.2023 - Current
Account Manager
H&S Recovery
02.2023 - 04.2023
Sales/Marketing Intern
Global Chi Supply Solutions
03.2021 - 08.2021
Retail Specialist/Airman
United States Navy
09.2018 - 09.2021
Bachelor Of Business Administration - Business
Strayer University