Summary
Work History
Education
Skills
Timeline
pwb

Antoinette Betha

Philadelphia,PA

Summary

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Work History

Technical Support Representative

Foundever
03 2022 - Current
  • Handle 50–70+ inbound customer calls daily regarding account inquiries, billing concerns, technical troubleshooting, and service support.
  • Resolve customer issues efficiently while maintaining professionalism, empathy, and strong customer satisfaction scores.
  • Document customer interactions, case updates, and resolutions accurately in Salesforce CRM and internal systems.
  • Consistently exceed quality assurance, productivity, and performance metrics in a fast-paced call center environment.
  • De-escalate customer concerns using active listening, conflict resolution, and solution-focused communication techniques.

Sales Associate

Bath & Body Works
04 2021 - 08 2022
  • Delivered exceptional customer service in a high-volume retail environment for over 50 customers a day while assisting with purchases and product selection.
  • Resolved customer questions and concerns professionally while maintaining a welcoming and positive shopping experience.
  • Supported daily operations including inventory organization, merchandising, and cashier responsibilities.
  • Demonstrated strong communication and teamwork skills while meeting company service expectations.

Concierge / Seasonal Sales Associate

Zales
11 2021 - 12 2021
  • Assisted customers with high-value purchases, financing options, and account inquiries in a luxury retail setting.
  • Provided attentive customer support to increase sales by 5% while maintaining professionalism and strong communication with clients.
  • Handled customer concerns efficiently and supported store operations during high-traffic holiday periods.

Education

Associate of Applied Science - Fashion Merchandising

Community College of Philadelphia
Philadelphia, PA
06.2028

High School Diploma - Marketing And Management

Northeast High School
Philadelphia, PA
01.2020

Skills

  • Customer Service & Customer Care
  • Inbound Call Handling
  • Account Resolution
  • Technical Support
  • CRM Systems (Salesforce)
  • Data Entry & Documentation
  • Problem Solving & Conflict Resolution
  • De-escalation & Active Listening
  • Microsoft Office Suite
  • Customer Satisfaction (CSAT)
  • Multitasking & Time Management
  • Administrative Support
  • Team Collaboration
  • Communication
  • Community & Customer Support
  • Remote support

Timeline

Technical Support Representative

Foundever
03 2022 - Current

Sales Associate

Bath & Body Works
04 2021 - 08 2022

Concierge / Seasonal Sales Associate

Zales
11 2021 - 12 2021

Associate of Applied Science - Fashion Merchandising

Community College of Philadelphia

High School Diploma - Marketing And Management

Northeast High School

Similar Profiles

CREATE PROFILE
Antoinette Betha