Zakiya Phelps
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Concentrix (Turbo Tax)
01.2023 - 04.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Type technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Researched and identified solutions to technical problems.
Provisioning Technician
OnStar
02.2022 - 12.2022
- Provided customer with information and requirements for all services.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Monitored network hardware operations to evaluate proper configuration.
- Helping set up program.
- Offering certain sales for program.
Education
High School Diploma -
Mesa High School
Medical Assistant Program -
The College of Health Care Professions
Fort Worth, TX05.2021
Skills
- Proper Sterilization Techniques
- Clinical Applications
- Direct Patient Care
- Customer Service
- Microsoft Office
- Problem-Solving Skills
- Customer Communication
- Verbal and Written Communication
- System Documentation
- Customer Support
- Inbound Phone Call Management
- Resolving Issues
- Answering Questions
- Customer Account Updates
- Providing Customer Support
- Technical Troubleshooting
Timeline
Technical Support Representative
Concentrix (Turbo Tax)
01.2023 - 04.2023
Provisioning Technician
OnStar
02.2022 - 12.2022
High School Diploma -
Mesa High School
Medical Assistant Program -
The College of Health Care Professions
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