Deja Patterson
Atlanta,GA
Summary
Dedicated professional with 9 years of customer service and administrative experience, seeking an Administrative Assistant role. Skilled in high-volume call handling, medical billing and coding, and maintaining electronic records. Proficient in processing claims, data entry, and patient scheduling, ensuring confidentiality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Services Coordinator
Sonder Health
Atlanta, GA
06.2024 - 05.2025
- Organized regular meetings with healthcare professionals to discuss new policies or procedures.
- Processed authorizations for medical treatments or diagnostic tests.
- Scheduled appointments, coordinated referrals, and managed electronic medical records.
- Approved medications
Customer Service Rep
Statefarm
07.2022 - 04.2024
- Managed a high volume of customer inquiries via phone and email, providing knowledgeable assistance with insurance policy details, billing issues, and claims processing, while maintaining exceptional service standards and adhering to StateFarm's customer satisfaction policies.
Customer Service Representative
ModivcarE
01.2020 - 07.2022
- Responded to a high volume of inbound calls, ensuring prompt and accurate processing of medical claims.
- Delivered reliable information to clients, addressing inquiries and resolving issues to maintain customer satisfaction.
- Managed the secure entry of clients' confidential data into the system, directing calls to appropriate departments as needed.
Customer Service Representative
Chimes Solutions
08.2016 - 12.2019
- Verified and updated insurance status for a diverse clientele's pets, ensuring accurate enrollment into appropriate health insurance plans.
- Maintained a comprehensive database by meticulously entering and managing pet information.
Warehouse Associate
Toys R Us
McDonough, GA
04.2015 - 05.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Printed labels, packaged boxes, and loaded into outbound containers.
Chiropractor Assistant
Elite Chiropractic and Wellness, LLC
03.2015 - 07.2016
- Assisted in the triage process, ensuring timely and efficient patient flow.
- Managed patient scheduling, billing, coding, and electronic record maintenance, contributing to the clinic's operational efficiency.
Education
Bachelor's - Business Administration
Saint Leo University
06.2025
Diploma - Medical Billing and Coding
United Education Institute
12.2017
Skills
- MS Word
- Excel
- PowerPoint
- Typing Speed: 50 WPM
- Data Entry
- Emr
- Insurance Claims
- Claims processing
- Electronic health records
- Customer service
- Communication skills
- HIPAA
- Healthcare management
- Import/Export
- Healthcare compliance
- Shipping/Receiving
Certification
- CPR, American Heart Association
- HIPAA
- First Aid
Timeline
Health Services Coordinator
Sonder Health
06.2024 - 05.2025
Customer Service Rep
Statefarm
07.2022 - 04.2024
Customer Service Representative
ModivcarE
01.2020 - 07.2022
Customer Service Representative
Chimes Solutions
08.2016 - 12.2019
Warehouse Associate
Toys R Us
04.2015 - 05.2018
Chiropractor Assistant
Elite Chiropractic and Wellness, LLC
03.2015 - 07.2016
Bachelor's - Business Administration
Saint Leo University
Diploma - Medical Billing and Coding
United Education Institute