Deja Perry
Nashville,TN
Summary
Dedicated Resident Relations Manager with a strong record in enhancing resident satisfaction through personalized communication and effective problem-solving. Experienced in goal setting with leasing teams and maintenance teams and creating a vibrant community experience for all.
Overview
3
3
years of professional experience
Work History
Resident Relations Manager
IRT Living
Brentwood, TN
01.2025 - Current
- Fostered strong resident relationships through personalized communication and engagement initiatives.
- Coordinated community events to enhance resident satisfaction and promote a sense of belonging.
- Implemented feedback mechanisms to identify resident needs and drive service improvements.
- Collaborated with maintenance teams to resolve resident issues promptly and effectively.
- Developed and maintained comprehensive knowledge of property policies and procedures for residents.
- Streamlined communication channels between residents and management, improving response times.
- Trained staff on best practices in resident interaction, enhancing overall service quality.
- Managed move-in and move-out processes efficiently, minimizing vacancy periods and maximizing occupancy rates.
- Leveraged social media platforms to communicate important updates and engage with residents effectively.
- Trained new staff members on property policies and procedures, ensuring consistency in service delivery across the team.
- Coordinated with leasing team to facilitate smooth transitions for new residents, creating a welcoming atmosphere from day one.
Leasing Professional
IRT Living
Brentwood, TN
03.2024 - 01.2025
- Coordinated leasing processes to ensure timely tenant transitions and occupancy rates.
- Assisted prospective tenants with property tours, highlighting community amenities and services.
- Managed lease agreements and documentation accuracy to streamline administrative workflows.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
Leasing Consultant
PeakMade Real Estate/ Portico Property Management
Murfreesboro, TN
01.2023 - 03.2024
- Facilitated property showings and conducted leasing presentations to prospective tenants.
- Managed tenant inquiries and provided exceptional customer service to enhance resident satisfaction.
- Processed lease applications, ensuring compliance with company policies and regulations.
- Assisted in marketing initiatives, utilizing social media platforms to promote available units effectively.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Education
Associate of Science - Science
Motlow State Community College
Tullahoma, TN05-2023
Skills
- Fair housing regulations
- Property management
- Lease administration
- Property inspections
- Marketing and advertising
- Vendor coordination
- Rule enforcement
- Resident assistance
- Teamwork
- Problem-solving
- Reliability
- Clear communication
- Goal setting
Timeline
Resident Relations Manager
IRT Living
01.2025 - Current
Leasing Professional
IRT Living
03.2024 - 01.2025
Leasing Consultant
PeakMade Real Estate/ Portico Property Management
01.2023 - 03.2024
Associate of Science - Science
Motlow State Community College