Samuel Hepp
McFarland,WI
Summary
Dynamic Resident Relations Coordinator with a proven track record at Steve Brown Apartments, achieving a 1% vacancy rate through exceptional interpersonal communication and strategic marketing. Skilled in property management and MS Office, adept at fostering client relationships and leveraging data entry for operational excellence. Demonstrates a team player mentality, excelling in fast-paced environments.
Experienced with managing resident relations and improving community satisfaction. Utilizes strong communication and problem-solving skills to address resident concerns promptly and effectively. Track record of fostering positive community environments and resolving conflicts efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Relations Coordinator (Leasing Agent)
Steve Brown Apartments
05.2024 - Current
- Generate and administer leases and other documents for residents.
- Coordinate with vendors and maintenance to ensure all resident and property needs are met.
- Assist in marketing and ad strategies, as well as community events.
- Guide tours and pitch apartments to prospects.
- Assisted with lease renewals by maintaining positive relationships with current tenants while addressing any concerns or unmet expectations proactively before they escalated into larger issues.
- High contributing member of a leasing team; kept our portfolio at 1% vacancy rates and between 40-45% renewal rates
- Collaborated with property management team to implement strategic initiatives aimed at improving resident relations.
- Assisted in leasing, managing and maintaining 40 total award winning properties in our portfolio with over 1,200 bed spaces and over 500 total units.
Home Inspection Sales
Hepp's Home Inspection LLC
12.2018 - 05.2024
- Conducted comprehensive market research to stay updated on current trends, providing valuable insights to both buyers and sellers.
- Developed targeted prospecting strategies using various tools such as social media platforms and local advertising channels for maximum outreach efforts.
- Built a solid reputation as a knowledgeable and reliable New Homes Sales Specialist, generating an extensive network of contacts within the industry.
- Developed strong relationships with clients through personalized customer service, resulting in repeat business and referrals.
- Developed new business and managed new and existing clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Skills
- Team player mentality
- Documentation and record keeping
- Fair housing regulations
- Property management
- Interpersonal Communication
- Organization
- Problem Solving
- MS Offices (Teams, Excel, Word, Power Point, Share Point)
- Google Drive (Sheets, Docs, Forms, Slides)
- Data Entry
Certification
Currently in pursuit of Wisconsin Real Estate License.
Timeline
Resident Relations Coordinator (Leasing Agent)
Steve Brown Apartments
05.2024 - Current
Home Inspection Sales
Hepp's Home Inspection LLC
12.2018 - 05.2024
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