Nicki Libbey
Wells,ME
Summary
Results-driven event coordinator with strong client needs assessment and exceptional customer relations skills. Proven ability to streamline processes and enhance client experiences through effective communication and problem-solving.
Client relations professional skilled in managing and nurturing client relationships to drive satisfaction and loyalty. Adept at coordinating between clients and internal teams to ensure smooth communication and service delivery. Known for strong team collaboration skills and results-oriented approach, reliably adapting to dynamic needs and challenges.
Overview
15
15
years of professional experience
Work History
Event & Client Relations Coordinator
Blue Elephant Events & Catering
Saco, ME
09.2019 - Current
- Coordinated client communications to ensure seamless event planning and execution.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Managed multiple event logistics, including vendor coordination and timeline adherence.
- Implemented process improvements to streamline client onboarding and inquiries.
- Trained new team members on client management systems and best practices for support.
- Collaborated with sales teams to identify opportunities for upselling services during events.
- Resolved client issues promptly, fostering loyalty and repeat business through exceptional service.
- Strengthened relationships with clients through regular communication, follow-ups, and updates on relevant services or products.
Venue Coordinator
Portland Masonic Temple
Portland, ME
09.2019 - Current
- Coordinated logistics for events, ensuring seamless operations and client satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Developed event timelines and schedules, enhancing workflow efficiency for all stakeholders.
- Supervised on-site staff during events, providing guidance and support to ensure compliance with safety protocols.
- Implemented process improvements that streamlined event setup and breakdown procedures.
- Liaised with clients to understand requirements, facilitating tailored event experiences that met diverse needs.
Event & Client Relations Coordinator
The Beachmere Inn
Ogunquit, ME
05.2015 - 08.2019
- Analyzed client feedback to drive enhancements in service delivery and overall experience.
- Developed and executed targeted email campaigns to nurture existing client relationships and drive repeat business opportunities.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and strategize ways to enhance overall performance results consistently.
- Produced reports for quarterly review, managing and identifying trends and programmatic problems.
- Increased client retention by delivering exceptional customer service and understanding individual needs to recommend tailored solutions.
- Resolved escalated customer complaints professionally while maintaining a positive attitude towards finding mutually beneficial outcomes.
- Communicated with customers regarding account and payment status.
- Received, tracked and resolved incoming calls and queries to meet client expectations.
Bartender
Mike's Clam Shack
06.2011 - 08.2015
- Crafted unique cocktails tailored to customer preferences, enhancing overall guest satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored new bartenders in drink preparation and customer service standards.
- Developed seasonal drink menus, incorporating local ingredients to boost sales and attract customers.
- Streamlined service processes, reducing wait times during peak hours for efficient operation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
No Degree - Human Service And Phycology
Hesser College
Portsmouth, NHHigh School Diploma -
Sanford High School
Sanford, ME06-2001
Skills
- Team player mentality
- Sales experience
- Client needs assessment
- Performance tracking
- Customer relations
- Training and mentoring
- Schedule management
- Sales proficiency
- Account management
- Customer service
Accomplishments
- Supervised team of 35 staff members.
Timeline
Event & Client Relations Coordinator
Blue Elephant Events & Catering
09.2019 - Current
Venue Coordinator
Portland Masonic Temple
09.2019 - Current
Event & Client Relations Coordinator
The Beachmere Inn
05.2015 - 08.2019
Bartender
Mike's Clam Shack
06.2011 - 08.2015
No Degree - Human Service And Phycology
Hesser College
High School Diploma -
Sanford High School