Jordan Blake
Boca Raton,FL
Summary
Customer-focused Retail and Sales Associate with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
4
4
years of professional experience
Work History
Leasing Agent
CA Ventures
Boca Raton, FL
10.2021 - 11.2022
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Sales Associate
Altar'd State
Boca Raton, FL
06.2021 - 09.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Used technology resources to assist customers in locating and selecting items.
- Met merchandise processing standards and maintained organized and accessible work area.
Sales Associate
Bath & Body Works
Boca Raton, FL
03.2021 - 07.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Met merchandise processing standards and maintained organized and accessible work area.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
Sales Assistant
Cutco Cutlery
Fort Lauderdale, FL
11.2019 - 02.2020
- Assisted customers with returns, exchanges and refunds.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Developed relationships with customers in order to increase sales opportunities.
- Recorded customer contact information accurately in the database system for future reference.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Upsold additional products or services when applicable during phone calls.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
Sales Associate
Joann Fabrics
Cedar City, UT
01.2019 - 11.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Met merchandise processing standards and maintained organized and accessible work area.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
Some College (No Degree) - Criminal Justice
Florida Atlantic University
Boca Raton, FL05-2024
High School Diploma -
Mountain Springs Prep
Utah01.2019
Skills
- Retail loss prevention
- Dispute mediation
- Merchandising knowledge
- Cash handling accuracy
- Product Sales
- Inventory control procedures
- Money handling
- Listening skills
- POS system operation
- Team player mentality
- Superb time management
- Reliable and punctual
Timeline
Leasing Agent
CA Ventures
10.2021 - 11.2022
Sales Associate
Altar'd State
06.2021 - 09.2022
Sales Associate
Bath & Body Works
03.2021 - 07.2021
Sales Assistant
Cutco Cutlery
11.2019 - 02.2020
Sales Associate
Joann Fabrics
01.2019 - 11.2019
Some College (No Degree) - Criminal Justice
Florida Atlantic University
High School Diploma -
Mountain Springs Prep
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