Manuel Castro
Miramar,FL
Summary
Taking into consideration that I’m a student I am still determined to put in work necessary and meet requirements that the job expects even going beyond what its expected. I make sure to bring high energy when I come into work making it easier to make sure I work well with my fellow peers. My time management skills make it so that I am very punctual on getting to work on time and getting the task done on time as well. In addition, my problem-solving skills are made to make sure problems get solved accordingly and in a smooth fashion. I am precise in my multitasking especially in fast paced situations without being sloppy and disorganized.
Overview
4
4
years of professional experience
Work History
Geek Squad Agent
Best Buy
07.2023 - Current
- Provided customers with troubleshooting, repair and support services.
- Performed regular upgrades to update systems and improve operability.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and tested electronic circuit boards, wiring and components.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Best Buy Sales Specialist
Best Buy
06.2022 - 07.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Demonstrated product features, answered questions and persuasively overcame objections.
Ikea FOOD CW
IKEA
02.2022 - 07.2022
- Maintaining the Swedish Food Market including merchandising and price communication
- Greeted customers and provide the best customer service experience for them
- Addressed customer complaints and request by resolution or escalation
- Stocked shelves, racks, and cases with new or transferred merchandise
- Using knowledge to exceed customer expectations, confidently answering their questions
- Use of cashier and money handling
- Maintaining a neat area while at work to provide efficient results and a smooth process for customer
- Multitask in scenarios that require one to help out multiple customers at once
- Provide customers with the knowledge of an IKEA Family card
- Making sure Customers orders are correct and detecting when a customer has added sides to their dishes
- Learning the menu system and what sides come with certain dishes.
Produce Clerk
Publix
07.2020 - 02.2021
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Designed and constructed advertising signs to attract customers and promote sales
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards
- Supported promotional plans by updating signage with price changes
- Checked for outdated and overripe grocery items and removed from inventory
- Stayed current on available products, store promotions and customer service policies to better serve shoppers
- Completed regular cycle counts and inventory audits
- Pleasantly greeted customers and provided prompt and courteous service
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor
- Blocked and faced products on displays and shelves in accordance with company policy
- Greeted store customers and discussed needs
- Worked with customers to pack items according to specific desires and requirements
- Addressed customer complaints and requests by resolution or escalation
- Stocked shelves to match planogram images and instructions
- Unloaded deliveries from trucks in prompt fashion
- Tracked production and quality control systems to proactively identify deficiencies
- Stocked shelves, racks, and cases with new or transferred merchandise.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL07.2022
High School Diploma - undefined
Everglades High School
Miramar, FL05.2020
Skills
- Troubleshooting mastery
- Mobile device expertise
- Hardware Installation
- Advanced troubleshooting
- Equipment Repair
- Performance Tuning
- Computer system repair
- Customer Service
- Security Protocols
- Retail Merchandising
- Inventory Control
- Retail loss prevention
Timeline
Geek Squad Agent
Best Buy
07.2023 - Current
Best Buy Sales Specialist
Best Buy
06.2022 - 07.2023
Ikea FOOD CW
IKEA
02.2022 - 07.2022
Produce Clerk
Publix
07.2020 - 02.2021
High School Diploma - undefined
Everglades High School
Associate of Arts - Criminal Justice
Broward College
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