Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Nicolas Lofton

Irvington,NJ

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and MacOS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

4
4
years of professional experience

Work History

Geek Squad Agent

Best Buy
Vauxhall, NJ
11.2021 - Current
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Sales Advisor

Best Buy
Vauxhall, NJ
09.2018 - 07.2021
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Trained and mentored new sales representatives.

Education

Bachelor's - Cyber Security

Essex County College

High school diploma - undefined

Irvington High School

Skills

  • Sales Experience
  • Troubleshooting
  • Computer Skills
  • Customer Service
  • Cash Handling
  • Retail Sales
  • Merchandising
  • POS
  • Military Experience
  • Cashiering
  • Windows
  • Operating Systems
  • Mechanical Knowledge
  • Computer Networking
  • Software troubleshooting
  • Network support
  • Desktop support
  • Android Operating System
  • Remote Access Software
  • Linux
  • Sales
  • Mac OS
  • IOS
  • Ubuntu

Timeline

Geek Squad Agent

Best Buy
11.2021 - Current

Sales Advisor

Best Buy
09.2018 - 07.2021

Bachelor's - Cyber Security

Essex County College

High school diploma - undefined

Irvington High School

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Nicolas Lofton