Brandin Hull

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Maintained strict adherence to all company policies and regulatory guidelines while supervising the overnight team, promoting a culture of compliance.
• Enhanced customer satisfaction with prompt service and addressing concerns during the overnight hours, ensuring a positive experience.
• Resolved any conflicts or issues that arose during the night shift in a fair and timely manner to maintain smooth operations.

• Enhanced customer satisfaction by providing efficient and friendly front-end services.
• Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
• Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
• Supported team members during peak hours, ensuring smooth and timely customer service operations.
• Dealt with unruly characters and the occasional crisis

I was in charge of the after school program, from picking up kids to lessons.

This involves everything from helping them with homework to maintaining the school daily.

I was also in charge of responding to emergencies and injuries.