Jorge Pichardo
Douglasville,GA
Summary
Dynamic and results-driven professional with a proven track record at Best Buy as a Geek Squad Agent, excelling in customer service and technical support. Adept at problem-solving and relationship building, I enhance client satisfaction through effective communication and meticulous documentation, ensuring seamless operations and a positive experience for all customers.
Offering strong interpersonal skills and keen interest in developing within this environment. Brings ability to quickly grasp industry-specific knowledge and apply critical thinking to problem-solving. Ready to use and develop communication and technician skills in apples specialist role. Experienced with different technology in troubleshooting and technical fixing of devices as well.
Overview
4
4
years of professional experience
Work History
Geek Squad Agent
Best Buy
07.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Using apple certified tools to also work on apple devices as well to diagnose and solve customer issues to the best of our abilities.
- All kinds of device troubleshooting and technical fixing in order to ensure customer satisfaction
Shoe Technician
Sketchers
08.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Furniture Builder
HomeGoods
09.2021 - 02.2023
- Enhanced customer satisfaction by designing and building high-quality, custom-made furniture pieces.
- Ensured consistency in craftsmanship across multiple team members by establishing standard operating procedures for construction techniques.
- Refined assembly processes for faster turnaround times, increasing overall productivity and output capacity.
- Assisted clients in selecting appropriate materials based on their specific needs and preferences.
Education
No Degree - Computer Specialist
West Georgia Technical College
La Grange, GA05-2028
High School Diploma -
New Manchester Highschool
4925 GA-9205-2022
Skills
- Apple certified and experience
- Problem-solving skills
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Documenting information
- Ensuring customer satisfaction
- Service support
- Critical thinking
- Flexible schedule
- Technical support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Geek Squad Agent
Best Buy
07.2024 - Current
Shoe Technician
Sketchers
08.2023 - 01.2024
Furniture Builder
HomeGoods
09.2021 - 02.2023
No Degree - Computer Specialist
West Georgia Technical College
High School Diploma -
New Manchester Highschool
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