Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Olphie Jr.

Speonk,New York

Summary

Advanced technical support with many years of experience and training. Familiar with Microsoft and apple products and software, extremely proficient with Windows and MacOS. Highly knowledgeable troubleshooter and great customer satisfaction, always creating great relationships and receiving astounding feedback. Skilled with desktops and laptops and part replacements and builds. Exceptional with printers and phones.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Geek Squad Agent

Best Buy, Geek Squad
10.2023 - Current
  • Examine and resolve software and hardware issues with various pieces of technology
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Modified existing software systems to enhance performance and add new features.

Center Moriches Public Library / Clerk

Center Moriches Free Public Library
08.2019 - 10.2023
  • Customer-focused employee responsible for setting up and managing library memberships.
  • Attended workshops related to customer service practices or technology updates.
  • Provided technical support to patrons utilizing computers, printers, scanners.
  • Operated networked and standalone PCs, photocopier, fax machine, and scanner.
  • Handled in-person and telephone requests for information and materials.
  • Prepared, printed and attached classification labels.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Scanned documents into the library's computer system.

Center Moriches Public Library / Page

Center Moriches Free Public Library
08.2016 - 08.2019
  • Responsible for shelving and organizing books.
  • Restocked returned items to correct shelf or storage locations.
  • Cleaned public areas such as restrooms, study rooms, computer labs.
  • Prepared, printed and attached classification labels.
  • Identified and removed worn or outdated books and media.
  • Located desired materials for institutional staff special projects.
  • Shelved books according to the Library of Congress Classification system.
  • Assisted patrons with locating items in the stacks and on the shelves.
  • Organized book carts, maintained collections, and re-shelved books.
  • Understood and followed oral and written directions.

Education

Associates Degree -

Suffolk Community College
05.2021

High School Diploma -

Bishop McGann-Mercy Diocesan HIgh School
06.2018

Skills

  • Strong computer skills which include proficiency with word processing and presentation programs
  • Previous experience setting up library programs for adults and children
  • CPR certified
  • Positive personality, quick learner and helpful employee
  • Fast typer, on average 119 WPM
  • Strong technology skills
  • Innovative and quick to fix things
  • Conflict Resolution
  • Organizational Skills
  • Relationship Building
  • Technical Support

Certification

  • Apple Certified
  • Desktop Certified
  • CPR Certified

References

References available upon request.

Timeline

Geek Squad Agent

Best Buy, Geek Squad
10.2023 - Current

Center Moriches Public Library / Clerk

Center Moriches Free Public Library
08.2019 - 10.2023

Center Moriches Public Library / Page

Center Moriches Free Public Library
08.2016 - 08.2019

Associates Degree -

Suffolk Community College

High School Diploma -

Bishop McGann-Mercy Diocesan HIgh School

Similar Profiles

CREATE PROFILE
Christopher Olphie Jr.