Em McConnell
Columbus,OH
Summary
Being adept at leveraging problem-solving skills and clear communication, I significantly enhanced customer satisfaction at Best Buy. My expertise in customer care and recordkeeping, combined with a flexible schedule, propelled service excellence. Demonstrated proficiency in using specialized software for diagnostics, underscoring my ability to meet and exceed employer expectations with notable achievements.
Overview
5
5
years of professional experience
Work History
Geek Squad Agent
Best Buy
Grove City, OH
06.2024 - Current
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Performed maintenance checks on automotive equipment.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Credit Services Specialist
Charter Communications Inc
Columbus, OH
05.2021 - 05.2023
- Assisted with the implementation of new services for customers and ensuring that all processes are followed correctly.
- Documented various procedures related to the finance department's operations.
- Facilitated communication between finance team members across multiple divisions.
- Ensured compliance with applicable laws and regulations governing finance activities.
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
Front End Representative
Target
Grove City, OH
09.2019 - 09.2021
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
High School Diploma -
Grove City High School
Grove City06-2018
Skills
- Clear communication
- Follow-up calling
- Customer service and care
- Problem-solving skills
- Flexible schedule
- Recordkeeping proficiency
- Customer needs determination
- Product sales
Languages
German
Professional
Catalan
Professional
Irish
Professional
References
References available upon request.
Timeline
Geek Squad Agent
Best Buy
06.2024 - Current
Credit Services Specialist
Charter Communications Inc
05.2021 - 05.2023
Front End Representative
Target
09.2019 - 09.2021
High School Diploma -
Grove City High School
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