Maily Espinosa
Louisville,KY
Overview
9
9
years of professional experience
Work History
Agent Geek Squad and Health
Geek Squad City Best Buy for Business
Louisville, Kentucky
06.2023 - Current
- Provided technical support for customers on various electronic devices.
- Diagnosed software issues and performed necessary repairs on-site.
- Assisted in training new team members on service protocols.
- Collaborated with team to streamline workflow and improve efficiency.
- Maintained inventory of parts and tools for repair services.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
Quality Control Inspector
Arvato Bertelsmann
Louisville, Kentucky
08.2022 - 05.2023
- Conducted inspections on incoming and outgoing products for quality assurance.
- Documented inspection results and maintained accurate quality records.
- Trained new staff on quality control procedures and best practices.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Tested finished goods prior to shipment according to established protocols.
- Trained new employees on proper use of test equipment and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Used specialized tools to take precise measurements of various aspects of samples.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Participated in internal and external audits to ensure compliance with applicable regulations.
Pick and Pack Electronics
Cellphones Gazelle
Louisville, Kentucky
01.2022 - 07.2022
- Operated pallet jacks, hand trucks, and other material handling equipment safely and efficiently.
- Processed returns accurately according to company policy and procedures.
- Verified that all products are labeled correctly before shipping out to customers.
- Reported any damaged or missing items to management immediately upon discovery.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Confirmed items picked for orders by keying codes into system.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Used handheld scanners to key in data for packages.
- Trained new employees regarding warehouse procedures and standards.
Machinery assembly and operator
Johnson Controls
Louisville, Kentucky
10.2016 - 06.2022
- Operated machinery to maintain production flow efficiently.
- Monitored equipment performance for safety and compliance standards.
- Assisted in training new operators on safety protocols and procedures.
- Conducted routine inspections to identify maintenance needs proactively.
- Maintained production and quality documentation.
- Inspected finished products to verify conformity to quality standards.
Education
Bachelor of Nursing - university
Arley Hernandez Moreira
Cuba09-1998
Skills
- Technical support
- Software troubleshooting
- Quality assurance
- Equipment inspection
- Inventory management
- Customer relationship management
- Team collaboration
- Problem solving
- Employee training
- Process improvement
- Attention to detail
- Effective communication
- Time management
- Workflow optimization
- Product sales
- Customer service
- Problem-solving skills
- Marketing management
- Positive attitude
- Clear communication
- Business development
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Agent Geek Squad and Health
Geek Squad City Best Buy for Business
06.2023 - Current
Quality Control Inspector
Arvato Bertelsmann
08.2022 - 05.2023
Pick and Pack Electronics
Cellphones Gazelle
01.2022 - 07.2022
Machinery assembly and operator
Johnson Controls
10.2016 - 06.2022
Bachelor of Nursing - university
Arley Hernandez Moreira