Brendan Koester
Miami,FL
Summary
Results-oriented professional with a proven track record in enhancing customer satisfaction and driving sales growth. Expertise in streamlining operations, managing inventory, and improving efficiency through effective problem-solving and communication skills. Renowned for delivering impactful results and cultivating strong client relationships while adeptly navigating changing business landscapes. Tech-savvy innovator passionate about continuous improvement, skilled in identifying opportunities for technological enhancements and implementing solutions that boost productivity in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Geek Squad Consultation Agent
Best Buy
10.2025 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Utilized CRM software to track consultations and manage client interactions efficiently.
- Collaborated with team members to streamline consultation processes, improving response times.
- Enhanced client satisfaction by providing personalized consultation and tailored solutions.
- Developed strong relationships with customers to enhance engagement and loyalty. and persuaded customers to buy without applying pressure.
- Trained new agents on Best Buy product offerings and consultation procedures for consistency.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Worked with multiple carriers and offered customers best insurance options for specific needs.
- Provided ongoing support to clients throughout implementation phases, ensuring seamless transitions and minimizing disruptions.
- Increased repeat business by consistently delivering exceptional service and results-driven solutions for clients.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Responded to customer inquiries and requests regarding insurance, membership and financial products.
- Resolved computer and system networking problems to maintain user productivity.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Set up and evaluated software and hardware to ensure optimal performance. new software and hardware.
- Configured and tested new software and hardware.
- Identified and resolved hardware, software, and network issues to maintain system efficiency. hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed, configured and maintained computer systems and network connections.
Clerk
QuikTrip
12.2023 - Current
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers and quickly identified and addressed their needs to enhance shopping experience.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with purchases, product location, and enrollment in reward programs to improve customer engagement.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers to ensure accurate financial reporting. in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged, and displayed merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Promoted additional purchases by highlighting current deals and ensuring merchandise was readily available in checkout lanes.
Sales Associate
T-Mobile
01.2020 - 05.2023
- Engaged with customers to foster loyalty and enhance overall shopping experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Recommended complementary purchases to customers, increasing revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Educated clients on promotional offerings and products, effectively driving sales through tailored recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended complementary purchases, contributing to increased sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Parts Manager
AutoZone
04.2017 - 01.2022
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, addressed issues, and enhanced efficiency to meet productivity targets.
- Analyzed sales trends to align inventory with customer demand and in-shop needs.
- Provided hands-on assistance to customers, identifying needs and staying updated on consumer preferences.
Education
Associate of Arts - Computer Science
Hill College
Hillsboro, Texas12-2025
Associate - Automotive Technology in Automotive Maintenance
Ranken Technical College
St. Louis, MO05-2018
Bachelor of Science - Computer And Information Systems
Florida International University
Miami, FL05-2028
Skills
- Technical support
- Hardware installation and troubleshooting
- Hardware installation
- Device configuration
- Computer troubleshooting
- Network troubleshooting
- Software installation
- Virus removal
- System diagnostics
- Application support
- Software updates
- Remote support
- Issue diagnosis and resolution
- Computer configurations
- Network support
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
- Microsoft Office
- Multitasking
- Industry expertise
Timeline
Geek Squad Consultation Agent
Best Buy
10.2025 - Current
Clerk
QuikTrip
12.2023 - Current
Sales Associate
T-Mobile
01.2020 - 05.2023
Parts Manager
AutoZone
04.2017 - 01.2022
Associate of Arts - Computer Science
Hill College
Associate - Automotive Technology in Automotive Maintenance
Ranken Technical College
Bachelor of Science - Computer And Information Systems
Florida International University