Summary
Overview
Work History
Education
Skills
Timeline
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JAMES MCCALLUM

Los Angeles,CA

Summary

Highly motivated and adaptable marketing graduate with a strong academic background in marketing strategies, data analysis, and digital marketing. A meticulous thinker with seven years of customer service eager to apply my efforts to a robust team. Seeking an exciting opportunity where I can contribute my skills to deliver impactful results and stimulate organizational growth.

Overview

4
4
years of professional experience

Work History

Geek Squad Consultation Agent

Best Buy
01.2022 - Current
  • Conducted technical troubleshooting & evaluation on PC, Mac, and Mobile operating systems.
  • Performed hardware and software diagnostics on consumer electronics.
  • Supported sales floor on a consistent basis.
  • Maintained a high level of customer service.
  • Generated new memberships, retained existing members and increased knowledge of company offerings.

Social Media Manager

Dream of Kalamazoo
03.2022 - 07.2023
  • Managed social media platforms.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Shot and captured footage for Instagram reels, TikTok videos and Facebook posts.
  • Increased customer engagement through social media.

Supervisor

Blaze Pizza
09.2020 - 05.2022
  • Supervised and provided leadership for employees
  • Trained employees and followed through with their work development
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.


Music Marketing

08.2019 - 04.2023
  • Managed all social media platforms including Instagram, YouTube, TikTok, etc..
  • Assisted in creating written, video and image content for marketing channels.
  • Scheduled social media postings to advertise products and generate site traffic.

Education

BBA - Marketing

Western Michigan University
Kalamazoo, MI
04.2023

Skills

  • Strong organizational, planning, and time management skills
  • Great interpersonal and written communication
  • Proficient in Microsoft programs(Excel, Powerpoint, Word)
  • Proactive, self driven and detail-oriented
  • Adaptability and collaboration
  • High level of technological knowledge
  • Technical Support
  • Critical Thinking

Timeline

Social Media Manager

Dream of Kalamazoo
03.2022 - 07.2023

Geek Squad Consultation Agent

Best Buy
01.2022 - Current

Supervisor

Blaze Pizza
09.2020 - 05.2022

Music Marketing

08.2019 - 04.2023

BBA - Marketing

Western Michigan University

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