Sala Smith
Henderson,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Geek Squad Agent
Best Buy
11.2006 - 01.2023
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Obtained client information by answering telephone calls.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Reviewed and executed confidential documents, contracts and disclosures.
- Processed customer orders quickly and accurately for timely delivery.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Presented feedback to management on customer service trends and improvement areas.
- Resolved caller issues quickly and thoroughly.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Special Orders Agent
Home Depot
05.2000 - 12.2003
- Processed customer orders quickly and accurately for timely delivery.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Education
No Degree - English Language And Literature
Antelope Valley Community College
Lancaster, CASkills
- Persuasive Speaking
- Customer service and care
- Sales Strategies
- Service support
- Problem-solving skills
- Sales Dedication
- Technical Support
- Customer service abilities
- Problem-Solving
- Critical Thinking
- Conflict Resolution
- Customer needs determination
- Basic Math
- Social Media Savvy
- Clear Communication
Timeline
Geek Squad Agent
Best Buy
11.2006 - 01.2023
Special Orders Agent
Home Depot
05.2000 - 12.2003
No Degree - English Language And Literature
Antelope Valley Community College
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