THOMAS MORENO
Saugus,CA
Summary
Experienced repair technician with 4 years of IT tech repair and 6 years of customer service experience. Skilled in communication, problem-solving, and empathizing with customers. Able to effectively troubleshoot and resolve technical issues while providing excellent customer service.
Overview
4
4
years of professional experience
Work History
Geek Squad Agent
Best Buy
09.2020 - Current
- Assess and diagnose advanced repair issues with electronic devices
- Perform advanced troubleshooting and repair on a wide range of electronic devices, including computers, and smartphones
- Keep track of repair trends and common issues in electronic devices to provide proactive solutions for customers
- Provide exceptional customer service by effectively listening to customer concerns and providing appropriate solutions to exceed customer expectations
Barista
Starbucks
09.2022 - Current
- Develop and maintain knowledge of coffee beans, brewing methods, and coffee blends to provide expert recommendations to customers
- Create and maintain a welcoming and friendly environment for customers, ensuring their satisfaction and loyalty to the Starbucks brand
- Maintain cleanliness and organization of the coffee bar area to ensure a safe and efficient work environment
Education
High School Diploma -
Saugus High School
Saugus, CA05.2020
Skills
- Problem-solving
- Technical troubleshooting
- IT repair
- Customer service
- Teamwork
- Computer skills
Timeline
Barista
Starbucks
09.2022 - Current
Geek Squad Agent
Best Buy
09.2020 - Current
High School Diploma -
Saugus High School
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