Matthew Spain
Boston,MA
Summary
At Best Buy, as a Geek Squad Agent, I excelled in elevating customer service standards, achieving sales targets, and mentoring team members. Leveraging problem-solving skills and a positive attitude, I significantly contributed to revenue growth and customer satisfaction. My proactive approach and ability to foster strong relationships underscore my commitment to excellence and results.
Overview
2
2
years of professional experience
Work History
Geek Squad Agent
Best Buy
07.2021 - 06.2023
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Verified and improved quality standards by analyzing customer service metrics.
Education
Associate of Arts - Fine Arts
Palo Alto Collge
San Antonio12.2019
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Timeline
Geek Squad Agent
Best Buy
07.2021 - 06.2023
Associate of Arts - Fine Arts
Palo Alto Collge