Deja Pickett
Milwaukee,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Salelytics
Remote
02.2023 - 04.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Associate
Target
Greenfield, WI
04.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Manager
Lane Bryant
Milwaukee, WI
09.2018 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Manicurist License - Manicurist
Advance Nail Tech Academy
Milwaukee, WI09.2022
Diploma - Technology
Bradley Tech High School
Milwaukee, WI06.2013
Skills
Logging call information
Customer support
Customer service optimization
Complaint resolution
Technical Support
Timeline
Call Center Representative
Salelytics
02.2023 - 04.2024
Sales Associate
Target
04.2021 - 01.2023
Sales Manager
Lane Bryant
09.2018 - 03.2021
Manicurist License - Manicurist
Advance Nail Tech Academy
Diploma - Technology
Bradley Tech High School