Deja Powell
Oakland,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Executive of Operations
Johnson-Mattix enterprise
Cordova, Tennessee
05.2022 - Current
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Implemented customer feedback mechanisms to improve service quality and customer satisfaction.
- Provided guidance on long-term planning initiatives related to strategic growth opportunities.
- Created and maintained budgeting processes that monitored financial performance and ensured accountability.
- Enhanced operational systems, processes, and best practices for greater efficiency.
- Managed relationships with partners and vendors to align with company goals.
HEALTH INVESTIGATOR
SHELBY COUNTY HEALTH DEPARTMENT
MEMPHIS, TN
01.2020 - 05.2022
- Answered calls and interacted with community members to provide information on advocacy services
- Produced and distributed brochures, flyers, and packets covering topics about Covid-19
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes
- Completed data entry to facilitate case interview and elicited close contacts into the designated system immediately after obtaining
- Leveraged scripted template to guide interview process, ask required questions, and conduct interactions with professionalism and empathy
- Explained the importance of contact tracing to prevent disease transmission and keep communities healthy
- Furnished case-patients with contact information outlined in Tennessee protocol for the local health department to support contact tracing
- Provided patient education and counseling services to individuals in need of health navigation assistance.
- Assisted patients with understanding their diagnosis, treatment options, and available resources.
INTERNSHIP STUDENT
STREET MINISTRY
MEMPHIS, TN
01.2019 - 01.2020
- Served the community by putting together and distributing meals
- Supported various ministry projects by keeping files organized, sharing communications, and preparing spaces for meetings
- Assisted with clerical needs, including answering patron calls, membership's questions, and concerns
- Replenished office inventory, removed trash, and delivered files to employees
SALES ASSOCIATE
TARGET
MEMPHIS, TN
01.2017 - 01.2018
- Duties included operating the computerized cash register and monitoring the fitting room
- Resolving customer complaints effectively and efficiently
- Greeting customers in a friendly and professional manner
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Trained and monitored all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Reset store displays for special events and seasonal merchandise changes
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue
Education
MASTER OF PUBLIC HEALTH -
GRAND CANYON UNIVERSITY
PHOENIX, AZ05-2026
BACHELOR OF SCIENCE - HEALTH
UNIVERSITY OF MEMPHIS
MEMPHIS, TN05.2020
Skills
- Microsoft Office 10
- MS Teams
- HIPAA guidelines
- Exceptional Customer Relationship
- Organized and detail-oriented
- Time Management
- Exceptional oral and written communication
- Team Player
- Health Education
- Care Coordination
- Self Motivation
- Healthcare knowledge
Websites
Hobbies and Interests
- Literature
- Travel
Timeline
Executive of Operations
Johnson-Mattix enterprise
05.2022 - Current
HEALTH INVESTIGATOR
SHELBY COUNTY HEALTH DEPARTMENT
01.2020 - 05.2022
INTERNSHIP STUDENT
STREET MINISTRY
01.2019 - 01.2020
SALES ASSOCIATE
TARGET
01.2017 - 01.2018
MASTER OF PUBLIC HEALTH -
GRAND CANYON UNIVERSITY
BACHELOR OF SCIENCE - HEALTH
UNIVERSITY OF MEMPHIS
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