MARY MICHELLE BEVERLEY
Anaheim,CA
Summary
Friendly, enthusiastic, an empathetic listener, creative problem solver, and a results-oriented Customer Service Representative with a proven record of integrity, efficiency, and strong work ethic. Experienced and skilled in handling diverse clientele, data entry, computer applications, POS systems/cash handling and office management. Team player with effective listening and communication skills, strong attention to detail, always willing to help, and a genuine desire to continue to learn and grow.
Overview
17
17
years of professional experience
Work History
Regional Financial Aid Advisor
NORTH-WEST COLLEGE
08.2020 - 03.2023
- Provided Customer Service remotely via Zoom and phone calls completing the following:
- Working with the Admissions Dept
- To facilitate outstanding customer service to prospective students
- Interviewing prospective students to determine preliminary financial aid award
- Assisting students in the FAFSA/Student Loan application process
- Collecting and maintaining confidential student documentation in accordance with Federal, State, and accrediting guidelines
- Reviewing and authorizing student's Financial Aid award
- Provided Students with information and directions on how to sign and submit documents via Online applications
- Reviewing student files for completeness and accuracy
Delivery Driver, Lyft - Driver, Veyo - Non-medical Emergency Driver, HopSkipDrive - Driver, InstaCart - Shopper/Delivery Person
INDEPENDENT CONTRACTOR
West Covina, CA
04.2019 - 08.2020
Delivery Driver
DELIV
West Covina, CA
12.2019 - 07.2020
- Pick up items' customers ordered for same day delivery from retailer to customers door
Financial Aid Officer
FREMONT COLLEGE
Cerritos, CA
01.2017 - 10.2018
- Interview prospective students to determine preliminary financial aid award
- Work with the Admissions Dept
- To facilitate outstanding customer service to prospective students and their parents
- Assists students in applying for and receiving financial aid
- Assures the student is well informed regarding eligibility for funding sources and the responsibilities associated with each
- Collect and maintain confidential student documentation in accordance with Federal, State, and accrediting guidelines
- Tracks all financial aid documents, review and authorize Student financial aid awards
- Set up monthly payments for any outstanding balances via TFC account management
- Submit files to Global, via Saint Director, in a timely manner for prompt processing
Front End Cashier
HOME DEPOT
Covina, CA
08.2016 - 01.2017
- Provide customers with fast, friendly, and outstanding customer service
- Can quickly, accurately, and efficiently process cash, debit/credit and check transactions
Financial Aid Funds Management Specialist
MARINELLO SCHOOLS OF BEAUTY
Whittier, CA
01.2016 - 02.2016
- Ensure timely completion of student status changes when notified of withdrawal or graduation from school program
- Reviewing student account ledgers
- Post related financial transactions on student accounts
- Processing Title IV credit balances, issuing refunds due and cost of living expenses in accordance with Federal and State regulations and company policies and procedures to ensure accurate and timely processing
- Provide quality customer service and timely answers to campus inquiries
Financial Aid Officer
SAN JOAQUIN VALLEY COLLEGE
Ontario, CA
07.2015 - 01.2016
- Interview prospective students to determine preliminary financial aid award
- Work with the Admissions Dept
- To facilitate outstanding customer service to prospective students and their parents
- Assists students in applying for and receiving financial aid
- Assures the student is well informed regarding eligibility for funding sources and the responsibilities associated with each
- Collect and maintain confidential student documentation in accordance with Federal, State and accrediting guidelines
- Tracks all financial aid documents
- Review and authorize the student's Financial Aid award and schedule monthly payments for any outstanding balances
- Submit student files to the corporate office in a timely manner for prompt processing
Financial Aid Advisor
NORTH-WEST COLLEGE
West Covina, CA
09.2009 - 03.2015
- Comply with all Federal, State, and accrediting guidelines
- Process Refund calculations for 9 campuses including updating COD website within the Federal guideline time frame
- Certify VA benefits using VA Once
- Interview prospective students to determine preliminary financial aid award
- Assist students in the FAFSA/Student Loan application process
- Work with the Admissions Dept
- To facilitate outstanding customer service to prospective students and their parents
- Review and authorize student's Financial Aid award
- Collect and maintain confidential student documentation in accordance with Federal, State and accrediting guidelines
- Review student files for completeness and accuracy
Financial Planning Officer/Front Desk Customer Service (San Bernardino UEI)
UNITED EDUCATION INSTITUTE
Ontario, CA
01.2007 - 08.2009
- Interview prospective students to determine preliminary financial aid award
- Work with the Admissions Dept
- To facilitate outstanding customer service to prospective students and their parents
- Submit files to Third Party Financial Aid Services on a timely basis
- Collect and maintain confidential student documentation in accordance with Federal, State, and accrediting guidelines
- Review and authorize the student's Financial Aid award and schedule monthly payments for any outstanding balances
- Answer incoming calls, prepare all packets for Admissions, nightly reports to track activity, order uniforms, assist in all orientations and special events, greet, and assist all applicants
Customer Service Representative
BANK OF AMERICA
Pasadena, CA
07.2006 - 12.2006
- Answer a large volume of inbound calls regarding Credit Card Services
- Assist with customer/client requests and/or inquiries concerning their account
- Researched client accounts for discrepancies
- Make recommendations according to customer needs
- Managed disputes/Resolved issues in a timely manner
Education
Financial Aid Officer -
FREMONT COLLEGE
Cerritos, CA10.2018
Financial Aid Officer -
SAN JOAQUIN VALLEY COLLEGE
Ontario, CA01.2016
Financial Aid Advisor -
NORTH-WEST COLLEGE
West Covina, CA03.2015
Financial Planning Officer/Front Desk Customer Service -
UNITED EDUCATION INSTITUTE
Ontario, CA08.2009
Skills
- Microsoft Office 10
- Microsoft Office 11
- Office 365 Applications
- Word
- Excel
- Outlook
- Adobe Acrobat Reader
- Adobe Acrobat DC
- Multiple Web-Browsers
- Nexus
- Campus Vue System
- NSLDS
- COD
- ED Express
- ED Connect
- VA Once
- POS
- Cash Handling
Timeline
Regional Financial Aid Advisor
NORTH-WEST COLLEGE
08.2020 - 03.2023
Delivery Driver
DELIV
12.2019 - 07.2020
Delivery Driver, Lyft - Driver, Veyo - Non-medical Emergency Driver, HopSkipDrive - Driver, InstaCart - Shopper/Delivery Person
INDEPENDENT CONTRACTOR
04.2019 - 08.2020
Financial Aid Officer
FREMONT COLLEGE
01.2017 - 10.2018
Front End Cashier
HOME DEPOT
08.2016 - 01.2017
Financial Aid Funds Management Specialist
MARINELLO SCHOOLS OF BEAUTY
01.2016 - 02.2016
Financial Aid Officer
SAN JOAQUIN VALLEY COLLEGE
07.2015 - 01.2016
Financial Aid Advisor
NORTH-WEST COLLEGE
09.2009 - 03.2015
Financial Planning Officer/Front Desk Customer Service (San Bernardino UEI)
UNITED EDUCATION INSTITUTE
01.2007 - 08.2009
Customer Service Representative
BANK OF AMERICA
07.2006 - 12.2006
Financial Aid Officer -
FREMONT COLLEGE
Financial Aid Officer -
SAN JOAQUIN VALLEY COLLEGE
Financial Aid Advisor -
NORTH-WEST COLLEGE
Financial Planning Officer/Front Desk Customer Service -
UNITED EDUCATION INSTITUTE