Deja Roby
Starkville,MS
Summary
Dedicated Customer Service professional with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Apple
09.2022 - 01.2024
- Troubleshot customer inquiries related to software and hardware issues.
- Monitored customer feedback to ensure high levels of satisfaction.
- Provided technical assistance to customers through phone, email and chat support.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Tier 1 Customer Service Representative
Toyota Call Center
11.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Sagility Health
02.2018 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated account information to maintain customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Answered constant flow customer calls with minimal wait times.
Education
Associate of Arts - Associate of Science
East Mississippi Community College
Scooba, MS06-2021
High School Diploma -
West Point High School
West Point, MS05-2018
Skills
- Technical Support
- Leadership
- Verbal & written communication skills
- CRM Software
- Upselling
- Data Entry
- Product Knowledge
- Software Diagnostics
- Networking
- Microsoft Office Suite
- Incoming calling Management
- Telephone Etiquette
- Appointment Scheduling
- Organization and Time Management
Timeline
Technical Support Representative
Apple
09.2022 - 01.2024
Tier 1 Customer Service Representative
Toyota Call Center
11.2021 - 07.2022
Customer Service Representative
Sagility Health
02.2018 - 09.2021
Associate of Arts - Associate of Science
East Mississippi Community College
High School Diploma -
West Point High School